DELRITA BRYSON ROBERTS
Easley,SC
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies. Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet their needs. Well-versed in handling a high volume of cash on a daily basis in retail bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Lead Teller
Wells Fargo Bank
Pickens, SC
08.2002 - Current
- Execute customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepare customer cash and change orders
- Organize stock and maintain the teller window area
- Continue education on current banking products and services through the Learning Center for Wells Fargo
- Pull daily branch reports
- Coordinate daily cash reconciliation at a high-volume location
- Maintain balancing record with a high rate of accuracy
- Handle various accounting transactions
- Collect member loan payments
- Sold cashier's checks, traveler's checks and money orders
- Process exchange and foreign currency
- Answer telephone inquiries on banking products including checking, savings, loans and lines of credit
- Maintain friendly and professional customer interactions
- Use various bank programs to assist in attracting new business
- As a Lead Teller I am supervisor to the tellers
- I observe and give feedback to the tellers
- I also help with account overrides and approvals on accounts
- I give feedback to teller, managers, and department heads
- Work on ideas and give feedback on how to make our service better for our customers
- Working with cash for so many years has given me the ability to detect counterfeit bills.
- Investigated and promptly resolved issues with patron accounts.
Desk Clerk/Housekeeping
Smokey Mtn Inn
Cherokee, NC
01.1999 - 01.2003
- Improved customer service ratings through greeting customers and making sure they had everything they needed
- Executed an average of 20 or more prompt wake-up calls each morning
- Processed 20 telephone and walk-in reservations per hour
- Reviewed account information and charges with guests during check-out
- Verified that personal and payment information on guest account was accurate and complete
- Accepted accountability for all assigned building keys, master keys and access cards
- Kept building entryway glass clean and polished for professional presentation.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Education
High School Diploma -
Smokey Mountain High School
08.1996 - 05.2000
Skills
Detail-orientedundefined
Timeline
Lead Teller
Wells Fargo Bank
08.2002 - Current
Desk Clerk/Housekeeping
Smokey Mtn Inn
01.1999 - 01.2003
High School Diploma -
Smokey Mountain High School
08.1996 - 05.2000
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