DELRONICA BRINSON
Delray Beach,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
SunPass/ Emovis
06.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cashier
Winn-Dixie
01.2022 - 12.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Care Representative
Datalot
01.2018 - 01.2020
- Generated 600 inbound and outbound insurance quote related calls per day
- Document client’s accurate Information into data system to obtain correct insurance quotes.
- Responsible for transferring clients to appropriate Licensed Sales Agent
Customer Service Representative
Leads Zoom
01.2015 - 01.2017
- Documented client data into system, prequalified customers for personal loans and cash advances.
- Managed 70/80 inbound/outbound calls. which developed into new client base
- Generated online sales leads and transferred customers to appropriate clients
Education
High School Equivalency Diploma -
Boca Raton High School
Boca Raton, FL06.1990
Skills
- Customer-centric mindset
- Customer communication
- Analytical problem solving
- Call center professional
- Comprehensive understanding of products
- Supportive team participant
- Excellent Communication Skills
- Team leadership
- Demonstrated sales proficiency
Timeline
Customer Service Representative
SunPass/ Emovis
06.2024 - Current
Cashier
Winn-Dixie
01.2022 - 12.2023
Customer Care Representative
Datalot
01.2018 - 01.2020
Customer Service Representative
Leads Zoom
01.2015 - 01.2017
High School Equivalency Diploma -
Boca Raton High School
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