Delroy Williams

Assist the store manager on a daily basis with store operations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Deliver excellent customer service.
• Developed strong working relationships with staff and help to create a positive work environment.
• Loss Prevention, both internally and externally.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Assist with the offloading and processing of freight.

Daily duties included overseeing several departments: Sporting Goods, Lawn & Garden, Toys, Electronics and Health and Beauty. On numerous occasions I also worked the Softlines department.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
• Work with Loss Prevention to deter/minimize shrink.
• Inventory control.
• Monitor Layaway inventory for accuracy, active and delinquent contracts.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with all customers.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedbacks.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.