Delsheila Miller
Murfreesboro,TN
Summary
Results-driven professional in hotel operations, excelling in guest satisfaction, staff training, and financial oversight. Proven track record of resolving guest issues promptly and optimizing operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Hotel Night Manager
Sheraton Grand Nashville Downtown
Nashville, Tennessee
2025 - Current
- Supervised front desk operations during night shifts to ensure seamless service delivery.
- Resolved guest complaints and inquiries swiftly, enhancing overall satisfaction.
- Managed guest check-ins and check-outs, optimizing operational efficiency.
- Coordinated with security personnel to uphold guest safety standards.
- Assisted in training staff on night shift procedures to maintain consistency.
- Communicated effectively with day managers regarding operational issues and updates.
- Maintained accurate records of nightly transactions for financial accountability.
- Conducted daily financial audits, balancing accounts and preparing management reports.
Assistant General Manager/ Sales/ Housekeeping
Mainstay Suites By Choice Advantage
Brentwood, Tennessee
2024 - 2025
- Assisted in managing daily hotel operations and guest services.
- Coordinated staff schedules to ensure optimal coverage and service levels.
- Trained new team members on company policies and customer service standards.
- Supported marketing initiatives to promote hotel services and packages effectively.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Guest Service Manager
Embassy Suites by Hilton
Nashville, Tennessee
2023 - 2024
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Trained and supervised guest service agents to enhance service quality and teamwork.
- Resolved guest complaints promptly, maintaining high standards of customer satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest needs efficiently.
- Monitored lobby areas, ensuring cleanliness and a welcoming atmosphere for guests.
- Collaborated with management to improve operational procedures and enhance guest experiences.
Front Office Manager
Hayes Street Hotel
Nashville, Tennessee
2022 - 2023
- Managed front desk operations to ensure smooth guest check-in and check-out.
- Supervised front office staff training and development for optimal service delivery.
- Coordinated reservations and room assignments to maximize occupancy rates.
- Handled guest inquiries and complaints with professionalism and efficiency.
- Developed front office procedures to enhance workflow and customer satisfaction.
Senior Front Desk Supervisor
StateView Hotel (Marriott Autograph Collection)
Raleigh, North Carolina
2021 - 2022
- Supervised front desk operations and staff to ensure seamless guest experiences.
- Managed guest check-in and check-out processes efficiently and accurately.
- Coordinated room assignments and special requests for arriving guests.
- Resolved guest complaints promptly to maintain high satisfaction levels.
Manager on Duty/ Lead Guest Service Supervisor
Millennium Hotels & Resorts
Durham, North Carolina
2016 - 2021
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Coordinated staff schedules to optimize coverage during peak times and special events.
- Trained new employees on hotel policies, customer service standards, and operational procedures.
- Conducted regular inspections of facilities to maintain cleanliness and operational efficiency.
Education
Bachelor of Arts - Business Administration
University of Mount Olive
Mount Olive, NCSkills
- Operations Management
- Hilton, Marriott, Choice Brand Experience
Independent Brand Experience - Staff Training & Development
- Budgeting & Financial Oversight
- Vendor Contract Negotiation
- Customer Satisfaction Enhancement
- Strategic Planning & Execution
- Inventory Management
- Crisis Management
- Quality Control & Assurance
- Human Resources Management
- Labor Management
- Scheduling
- Problem-Solving & Crisis Management
- Cultural Awareness
- Diversity Management
- Accounting Experience
Tech Skills
- Kronos
- Paycor
- My Hotel Team
- ADP
- Micros
- Quore
- M3
- OnQ
- LightSpeed
- Opera
- Choice Advantage
- Pep
Timeline
Hotel Night Manager
Sheraton Grand Nashville Downtown
2025 - Current
Assistant General Manager/ Sales/ Housekeeping
Mainstay Suites By Choice Advantage
2024 - 2025
Guest Service Manager
Embassy Suites by Hilton
2023 - 2024
Front Office Manager
Hayes Street Hotel
2022 - 2023
Senior Front Desk Supervisor
StateView Hotel (Marriott Autograph Collection)
2021 - 2022
Manager on Duty/ Lead Guest Service Supervisor
Millennium Hotels & Resorts
2016 - 2021
Bachelor of Arts - Business Administration
University of Mount Olive