Delsistain D Bernard
Auburn
Summary
I’m a person that likes to help others. My career has been to work with people, help people, and interact with people.
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
12
12
years of professional experience
Work History
Nursing Assistant
Prince Point Assisted Living Facility
05.2024 - 07.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Maintained accurate patient records to support care continuity and compliance.
- Trained and mentored new nursing assistants on best practices and protocols.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Charting and monitoring residents throughout shifts
- Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
Front Desk Agent/Hotel Night Auditor
Hyatt Place Portland Downtown Old Port Square
06.2023 - 12.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained new team members on customer service protocols and hotel systems.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure room readiness.
- Answer phone calls
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
CUSTOMER SERVICE/ CASHIER
MCDONALD
08.2021 - 11.2023
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Handled cash transactions accurately, ensuring adherence to financial protocols.
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Implemented process improvements that enhanced service delivery times and customer satisfaction.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
CARE GIVER
OUTFRONT JB FAMILY RESIDENTIAL CARE
10.2021 - 04.2022
- Provided compassionate care and assistance with daily living activities for residents.
- Monitored and documented residents' health status, reporting changes to healthcare professionals.
- Trained and mentored new staff on best practices in caregiving and resident support.
- Developed individualized care plans to enhance residents' well-being and quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
CARE GIVER
RISE INC.
04.2019 - 03.2020
- Collaborated with multidisciplinary teams to coordinate medical appointments and therapy sessions.
- Implemented safety protocols and procedures to ensure a secure environment for residents.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
MEDAID
ANGELINE SENIOR LIVING
12.2018 - 03.2020
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Pass medicines, order medicines for patients.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
CARE GIVER
LA GRANDE POST ACUTE REHAB
12.2017 - 11.2018
- Assisted patients with daily living activities, ensuring comfort and safety.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
CUSTOMER SERVICE AGENT
KFC
04.2014 - 02.2017
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Trained new staff on register operations and customer service protocols, fostering a supportive work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
CUSTOMER SERVICE/FRONT DESK
QUAIL RUN MOTEL INN
04.2013 - 09.2014
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
Education
HIGH SCHOOL DIPLOMA -
SCHOOL
Skills
- Communication
- Professionalism and strong work ethic
- Critical thinking
- Organizational
- Teamwork and collaboration
- Computer proficiency
- Leadership
- Patient care
- Recording vital signs
- Catheter care
- Healthcare ethics
- Medication administration
- Client documentation
- Computer literate
- Monitoring fluids
- Patient care and safety
Timeline
Nursing Assistant
Prince Point Assisted Living Facility
05.2024 - 07.2025
Front Desk Agent/Hotel Night Auditor
Hyatt Place Portland Downtown Old Port Square
06.2023 - 12.2023
CARE GIVER
OUTFRONT JB FAMILY RESIDENTIAL CARE
10.2021 - 04.2022
CUSTOMER SERVICE/ CASHIER
MCDONALD
08.2021 - 11.2023
CARE GIVER
RISE INC.
04.2019 - 03.2020
MEDAID
ANGELINE SENIOR LIVING
12.2018 - 03.2020
CARE GIVER
LA GRANDE POST ACUTE REHAB
12.2017 - 11.2018
CUSTOMER SERVICE AGENT
KFC
04.2014 - 02.2017
CUSTOMER SERVICE/FRONT DESK
QUAIL RUN MOTEL INN
04.2013 - 09.2014
HIGH SCHOOL DIPLOMA -
SCHOOL
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