Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delsy C Correa

Bergenfield,NJ

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Server

JPMorgan Chase
06.2021 - Current
  • Provided exceptional customer service in fast-paced environment, enhancing guest satisfaction and dining experience.
  • Collaborated with team to ensure timely food delivery and accurate order processing.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Assisted in training new staff on menu offerings and efficient service techniques.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships with patrons.
  • Adapted quickly to changing priorities during peak hours, maintaining high service quality under pressure.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Bartender

JPMorgan Chase
06.2021 - Current
  • Crafted and served beverages, ensuring high-quality presentation and customer satisfaction.
  • Managed inventory levels, efficiently tracking supplies to minimize waste and optimize stock availability.
  • Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.

Team Captain

JPMorgan Chase
04.2012 - 11.2021
  • Developed and implemented process improvements, enhancing operational efficiency and accuracy.
  • Facilitated communication between management and staff, improving workflow and addressing concerns promptly.
  • Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
  • Set clear expectations for each membersroles and responsibilities, leading to improved accountability across the board.
  • Enhanced team performance by implementing effective communication and collaboration strategies.
  • Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
  • Ensured smooth operations by maintaining open lines of communication between team members and upper management.
  • Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
  • Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
  • Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
  • Led by example, maintaining high personal performance standards and inspiring team members to excel.
  • Organized and managed team schedules to ensure optimal attendance at all games and practices, boosting team preparedness.

Education

English As A Second Language -

Bergen Community College
Paramus, NJ
06.2009

Bachelor Of Accounting - Accounting

Universidad Santo Tomas
Bogota, Colombia
04.1998

Skills

  • Hospitality service expertise
  • Reliability
  • Service prioritization
  • Team collaboration
  • Multitasking Abilities
  • Team leadership
  • Positive and professional

Timeline

Server

JPMorgan Chase
06.2021 - Current

Bartender

JPMorgan Chase
06.2021 - Current

Team Captain

JPMorgan Chase
04.2012 - 11.2021

English As A Second Language -

Bergen Community College

Bachelor Of Accounting - Accounting

Universidad Santo Tomas

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