Delta Durham
Mabank,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Childcare Provider
Building Blocks Childcare
08.2022 - 04.2024
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Assisted with feeding infants and toddlers during meal times.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Assistant Store Manager
Dollar General
11.2017 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Rural Carrier Associate
United States Post Office
10.2020 - 12.2021
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
Customer Service Representative
Maximus
10.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
Mabank High School
Mabank, TX05.2012
Skills
- Group Leadership
- Housekeeping
- Child Supervision
- Safety Awareness
- Early Childhood Education
- Account Updating
- Call Management
- Data Entry
- Problem-Solving Abilities
- Customer Service
- Active Listening
- Critical Thinking
Certification
- CPR/AED
- First Aid
Timeline
Customer Service Representative
Conduent
08.2024 - Current
Childcare Provider
Building Blocks Childcare
08.2022 - 04.2024
Rural Carrier Associate
United States Post Office
10.2020 - 12.2021
Customer Service Representative
Maximus
10.2019 - 10.2020
Assistant Store Manager
Dollar General
11.2017 - 10.2022
High School Diploma -
Mabank High School
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