Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Delta Wood

Carlsbad

Summary

Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance client satisfaction through clear communication and meticulous record-keeping. Skilled in inventory management and adept at multitasking, ensuring efficient operations and exceptional care for clients. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DoorDash
11.2020 - Current
  • Adhered to safe driving practices to ensure timely deliveries.
  • Navigated routes using GPS technology for optimal delivery times.
  • Communicated effectively with customers regarding delivery status.
  • Developed knowledge of local traffic patterns to enhance delivery efficiency.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Managed customer inquiries and complaints in polite and professional manner.

Veterinary Assistant

Noah's Ark
09.2021 - 10.2023
  • Prepared surgical instruments and maintained cleanliness of treatment areas to support infection control protocols.
  • Conducted routine health checks on animals, documenting findings for veterinary assessments.
  • Administered medications and vaccinations as directed, following established protocols for patient care.
  • Communicated with pet owners about treatment plans, fostering trust and understanding of medical procedures.
  • Managed inventory of supplies, ensuring availability of essential items for daily operations.
  • Supported training of new staff in clinic procedures and customer service best practices.
  • Participated in team meetings to discuss case management and improve operational efficiency within the clinic.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Collected and processed samples for laboratory testing.
  • Prepared and administered diets and feedings according to instructions.
  • Performed testing and completed blood counts.

Veterinary Assistant

Desert Willow Veterinary Services
04.2021 - 09.2021
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Improved client relations through effective communication and education on pet health needs.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
  • Assisted senior staff with blood analyses and physical assessments.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Followed safety protocols for handling animals.
  • Prepared animals for surgical procedures.
  • Maintained clean and safe animal living areas.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Monitored vital signs and provided nursing care for animals.
  • Observed animals for signs of distress or illness.
  • Assisted veterinarians with euthanasia of animals.
  • Educated clients on post-surgical care and nutrition.
  • Conducted routine health checks on animals, documenting findings for veterinary assessments.
  • Administered medications and vaccinations as directed, following established protocols for patient care.
  • Communicated with pet owners about treatment plans, fostering trust and understanding of medical procedures.
  • Managed inventory of supplies, ensuring availability of essential items for daily operations.
  • Participated in team meetings to discuss case management and improve operational efficiency within the clinic.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Fostered compassionate atmosphere for animals and pet owners, easing anxiety and building trust.
  • Contributed to public health by assisting in administration of vaccinations and parasite prevention treatments.
  • Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Restrained animals for examination and treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and prepared specimens and samples for outside laboratory analysis.

Server

Yellow Brix
07.2016 - 02.2018
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Managed cash register operations, processing transactions accurately and efficiently.
  • Assisted in training new team members on service standards and procedures.
  • Maintained cleanliness and organization of dining area, adhering to health regulations.
  • Adapted quickly to changing customer needs during peak hours, enhancing service speed.
  • Recommended menu items based on customer preferences, increasing sales opportunities.
  • Participated in inventory management, tracking supplies and minimizing waste effectively.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Veterinary Assistant Certification - Veterinary Science

Penn Foster Career School
Scranton, PA
02.2021

Diploma - General Studies

Carlsbad High School
Carlsbad, NM
05.2005

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Quality assurance
  • Client relationship management
  • Documentation and reporting
  • Order verification
  • Inventory management
  • FLUENT IN Spanish
  • Payment collection
  • Multitasking and organization
  • Clear communication
  • Adaptability and flexibility
  • Customer interaction
  • Record keeping
  • Exceptional written and verbal communication skills
  • Courteous and polite demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Veterinary Assistant

Noah's Ark
09.2021 - 10.2023

Veterinary Assistant

Desert Willow Veterinary Services
04.2021 - 09.2021

Delivery Driver

DoorDash
11.2020 - Current

Server

Yellow Brix
07.2016 - 02.2018

Veterinary Assistant Certification - Veterinary Science

Penn Foster Career School

Diploma - General Studies

Carlsbad High School

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