Deltashay Winkler
Toney
Summary
Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
The Orthopedic Center
Huntsville
06.2010 - 12.2013
- Processed patient payments and scanned identification and insurance cards.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
- Performed data entry tasks related to billing and collections procedures.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Straightened up waiting room to maintain neat and organized space.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Mental Health Receptionist
Summit Psychotherapy
Huntsville
01.2006 - 06.2010
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Managed company database and ensured the accuracy of contact information.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Transcribed tapes and notes from meetings into prescribed formats.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Education
Some College (No Degree) - Data Analytics
Coursera
Skills
- Medical terminology
- Patient scheduling
- Electronic health records
- Insurance verification
- Data entry
- Customer service
- Confidentiality compliance
- Appointment management
- Communication skills
- Attention to detail
- Multi-line phone systems
- Team collaboration
- Patient relations
- Medical charting
- Typing and filing
- Front desk operations
- Co-payment collection
- Documentation
- Workflow optimization
- Medical transcription
- Paperwork coordination
- Referral verification
- Electronic medical records
- Appointment scheduling
Certification
- Google Coursera Certificates for Data Analytics 1-5 from April 1, 2024 to July 23, 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionLanguages
English
Native language
Timeline
Medical Receptionist
The Orthopedic Center
06.2010 - 12.2013
Mental Health Receptionist
Summit Psychotherapy
01.2006 - 06.2010
Some College (No Degree) - Data Analytics
Coursera
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