Delton Bustamante
Waianae,HI
Summary
Organized Host with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Meticulous in finding the best way to work with and around coworkers, guaranteeing a shift to go as smooth as possible. Goes around seeing if anything needs to be done, or if anyone needs assistance with whatever they require. Skilled Host whose motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
3
3
years of professional experience
Work History
Host
Ruby Tuesday Hawaii
Moanalua, Hawaii
05.2021 - 04.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Inspected dining areas for any damages or defects.
- Checked identification for guests who appeared under age 21.
- Provided excellent customer service by anticipating customer needs.
- Enforced all alcohol laws strictly while serving alcoholic beverages.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Watched breakfast space to quickly identify guest and restocking needs.
- Engaged guests in conversation to understand needs and retrieve desired food items.
- Washed serving stations, utensils and equipment after each breakfast service.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Took reservations from patrons by phone or online.
- Helped service staff handle demand by distributing food and beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accepted payments from guests for dine-in and take-out foods.
- Spoke with patrons to drive satisfaction with food and service.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
- Informed patrons of specialties and features.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Received and recorded patrons' dining reservations.
- Informed patrons of establishment specials and promotions.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Education
High School Diploma -
KapiolaniMaili Bible School
Waianae, HI05-2019
Some College (No Degree) -
Bob Jones University
Greenville, SCSome College (No Degree) - Health Information Technology
Leeward Community College
Pearl City, HISome College (No Degree) - Health Information Technology
Kapiolani Community College/University of HI Community Colleges
Honolulu, HISkills
- Reservations Management
- Team Collaboration
- Telephone reception
- Server Support
- Customer Service
- POS Software
- Professional Appearance
- Strong interpersonal skills
- Front of House Organization
- Reservations
- Food allergy awareness
- Reservation Management
- Event Planning
- Guest Relations
- Reservation coordination
- Takeout order processing
- Event Planning Assistance
- Menu board art
- Detail Oriented
- Table Vacancy Management
Timeline
Host
Ruby Tuesday Hawaii
05.2021 - 04.2024
High School Diploma -
KapiolaniMaili Bible School
Some College (No Degree) -
Bob Jones University
Some College (No Degree) - Health Information Technology
Leeward Community College
Some College (No Degree) - Health Information Technology
Kapiolani Community College/University of HI Community Colleges