Delton Liles
Assistant Store Manager
Silver Spring,MD
Summary
I have extensive experience in retail and customer service. In my 20+ years of experience, I have applied myself in order to gain promotions and higher responsibilities. I enjoy challenges and learning new things. I always offer to learn responsibilities even when they weren't my own so that if there ever were a need, I'd be able to assist. In doing so, I have been used in various positions in management for the general success of the companies I have worked for. In every company I have worked for, management has been offered to me due to my work ethic and positive attitude. The overall success of any employer I work for will always be my #1 priority.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Bed Bath & Beyond
Rockville, MD
01.2018 - Current
- Provided weekly work schedules for store 100+ employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted in recruiting, hiring and training of team members.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Overnight Manager
Bed Bath & Beyond
Rockville, MD
10.2007 - 12.2017
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Department Manager
Macy's
09.2006 - 09.2007
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Department Manager
Hecht's Strawbridge's
09.2004 - 09.2006
- I was responsible for multiple department sales performances.
- I managed a team of people to ensure that the departments were full of merchandise to sell to our customers, as well as maintained and presentable.
- I maintained a team player attitude, with the success of the store always in mind.
- I encouraged my team, as well as my peers to keep a positive and high morale for an enjoyable working environment.
- Customer satisfaction was always a high priority, and I saw to it that customers left satisfied whenever it was possible.
- I was responsible for opening and closing the store.
Sales Associate
Hecht's Strawbridge's
12.2001 - 09.2004
- I started out as an on call associate, and worked wherever I was needed.
- After a year, I took on a part time position in the men's department, where I put out new merchandise and rang customer's sales.
- After another year, I was asked to become a specialist for the Nautica brand, where I was responsible for putting out new merchandise, and directly effecting the sales of Nautica merchandise. In this position, I increased the sales of the Nautica department.
- In 2003, I was asked to join the management training program, which resulted in my promotion to management in 2004 at another location.
Barista
Coffee Beanery Ltd.
06.1999 - 11.2001
- I prepared and served coffee and various other beverages to our customers.
- In 2001, I was transferred to another location where my responsibilities were the same.
- In that same year, I began training to become a supervisor.
Education
High School Diploma -
Boys And Girls High School
Brooklyn, NY06.2000
Holy Rosary Catholic School
Brooklyn, NY06.1996
Skills
- I am good at problem solving
- I am a team player, always having the success of everyone together in mind
- I am good at merchandising
- I speak well in groups
- I am good at boosting morale
Timeline
Assistant Store Manager
Bed Bath & Beyond
01.2018 - Current
Overnight Manager
Bed Bath & Beyond
10.2007 - 12.2017
Department Manager
Macy's
09.2006 - 09.2007
Department Manager
Hecht's Strawbridge's
09.2004 - 09.2006
Sales Associate
Hecht's Strawbridge's
12.2001 - 09.2004
Barista
Coffee Beanery Ltd.
06.1999 - 11.2001
High School Diploma -
Boys And Girls High School
Holy Rosary Catholic School
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