Summary
Overview
Work History
Education
Skills
Timeline
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DeLucus Moore

Atlanta,GA

Summary

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

18
18
years of professional experience

Work History

Operations IT Support & Studio Design

ThredUP INC
07.2017 - Current
  • Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
  • Managed inventory of hardware components for timely replacement or repair as needed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.
  • Configured and tested new software and hardware.
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Tested new software and hardware prior to deployment.
  • Monitored system performance to identify potential issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Participated in ongoing professional development opportunities to stay current with industry best practices and latest technology advancements.
  • Walked individuals through basic troubleshooting tasks.
  • Updated documentation and produced reports.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Successfully managed multiple projects concurrently while maintaining strict deadlines and prioritizing tasks as needed.
  • Developed visually appealing marketing materials to boost brand awareness and drive sales growth.
  • Led brainstorming sessions that generated creative ideas for tackling complex design challenges.
  • Edited and enhanced existing artwork and graphics.
  • Created artwork for product packaging and promotional materials.
  • Implemented feedback and suggestions from clients to improve designs.

Customer Engagement Coordinator

Live Nation Worldwide Inc.
08.2018 - 12.2019


  • Enhanced company reputation with exceptional customer service, actively seeking feedback to improve processes.
  • Facilitated open communication between departments involved in the delivery of products/services to customers through regular meetings and updates.
  • Coordinated events and promotions to drive customer engagement, generating positive feedback from both customers and stakeholders.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.

Shift Manager

Showtime Bowl
12.2006 - 03.2018
  • Manage and oversee the day-to-day operations of the Bowling Alley.
  • Supervise, and train employees regarding company policies and procedures.
  • Handle vast amounts of cash via customer exchange for services, and making daily bank cash deposits.
  • Provide excellent customer service via interactions with patrons as a way of providing information regarding company specials and/or promotions for the day.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised ongoing daily production phases.
  • Built relationships with customers and managed accounts to drive revenue and profit.

Retail Sales Technician Consultant

AT&T
03.2015 - 05.2017
  • Increased sales revenue by providing exceptional product knowledge and technical support to customers.
  • Collaborated with the marketing team to develop targeted promotional campaigns that boosted lead generation.
  • Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
  • Forged strategic partnerships with complementary businesses to create cross-selling opportunities that benefited both parties involved.
  • Developed tailored sales presentations that resonated with diverse audiences and addressed specific pain points effectively.
  • Conducted product demonstrations, leading to a better understanding and increased interest among potential clients.
  • Stayed updated on industry trends and competitor offerings, positioning our products as superior alternatives in the marketplace.
  • Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
  • Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales process.
  • Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.

Technical & Inventory Specialist

Apple
11.2010 - 07.2011
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Provided exceptional customer service, building rapport with clients to ensure a positive experience.
  • Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.
  • Assisted in inventory management for optimal stock levels and accurate recordkeeping.
  • Implemented data backup strategies before initiating any repair work, safeguarding customer information from potential losses or corruption incidents.

Education

Bachelor of Science - Digital Marketing

Georgia Gwinnett College
Lawrenceville, GA

Associate of Applied Science Degree - Marketing

Athens Technical College
05-2013

Technical Credit Certificate - Marketing Specialist

Athens Technical College
12.2012

Technical Credit Certificate - Retail Merchandise Manager

Athens Technical College
12.2011

High School Diploma -

Madison County High School
04-2008

Skills

  • Technical support expertise
  • Skilled in utilizing ticket management systems
  • Training and mentoring
  • Device configuration
  • Application support
  • User assistance
  • Troubleshooting & diagnostics
  • Mac/Windows systems
  • Problem-solving abilities
  • Multitasking Abilities
  • Software Installation
  • Technical issues analysis
  • Customer service expert
  • Risk Assessment
  • Professionalism
  • Adaptability
  • Time management abilities
  • Data programming

Timeline

Customer Engagement Coordinator

Live Nation Worldwide Inc.
08.2018 - 12.2019

Operations IT Support & Studio Design

ThredUP INC
07.2017 - Current

Retail Sales Technician Consultant

AT&T
03.2015 - 05.2017

Technical & Inventory Specialist

Apple
11.2010 - 07.2011

Shift Manager

Showtime Bowl
12.2006 - 03.2018

Technical Credit Certificate - Marketing Specialist

Athens Technical College

Technical Credit Certificate - Retail Merchandise Manager

Athens Technical College

High School Diploma -

Madison County High School

Bachelor of Science - Digital Marketing

Georgia Gwinnett College

Associate of Applied Science Degree - Marketing

Athens Technical College

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DeLucus Moore