Delvenia Crowell
Charlotte,North Carolina
Summary
Seasoned Registered Nurse with a robust background in home health care at Atrium Healthcare, adept in diabetes and IV management. Excelled in delivering culturally-sensitive care, evidenced by surpassing patient satisfaction benchmarks. Skilled in electronic health records management and effective communication, ensuring comprehensive care coordination and patient advocacy.
Overview
14
14
years of professional experience
Work History
Registered Nurse, Home Health Care
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte, North Carolina
07.2019 - Current
- Demonstrated commitment to safety initiatives within the scope of practice as defined by organization policies and procedures.
- Maintained knowledge base regarding current trends in nursing practices through attendance at professional meetings, seminars, conferences.
- Participated in on-call rotations and delivered after-hours care.
- Utilized electronic health records to document patient care accurately and comprehensively
- Implemented infection control protocols designed to reduce risk of exposure and transmission of communicable diseases.
- Conducted risk assessments in home environments to ensure patient safety.
- Collaborated with interdisciplinary team members to develop comprehensive plans of care for each assigned patient.
- Assisted with the coordination of home health services to ensure that quality patient care was provided in a timely manner.
- Coordinated discharge planning with other healthcare professionals involved in the patient's care plan.
- Educated patients and families about health maintenance and disease prevention strategies.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Advocated for patient needs with healthcare providers and insurance companies.
- Provided direct nursing care such as wound dressing changes, medication administration, injections, IV therapy and other treatments.
Outreach Specialist
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte, NC
05.2017 - 07.2019
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Licensed Practical Nurse
Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte , NC
09.2010 - 05.2017
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Participated in interdisciplinary team meetings for coordination of patient care plans.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Used sterile techniques to prepare patients for procedures.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
Education
Associate of Applied Science - Nursing
Gaston College
Dallas, NC05-2019
Practical Nursing
Gaston College
Dallas, NC08-2010
Associate of Arts - Libral Arts
Central Piedmont Community College
Charlotte, NC08-1995
Skills
- Diabetes management
- IV management
- Medical assessment
- Culturally-sensitive care
- Case management
- Patient assessments
- Patient monitoring
- Electronic health records management
- Care planning
- At-risk patient care
- Documentation and charting
- Shared governance
- CPR certification
- Heart Disease Management
- Effective communication
Accomplishments
- Daisy Award Nominee
Affiliations
- American Nursing Association
- North Carolina Nursing Association
Timeline
Registered Nurse, Home Health Care
Atrium Healthcare, Previously Carolinas Healthcare System
07.2019 - Current
Outreach Specialist
Atrium Healthcare, Previously Carolinas Healthcare System
05.2017 - 07.2019
Licensed Practical Nurse
Atrium Healthcare, Previously Carolinas Healthcare System
09.2010 - 05.2017
Associate of Applied Science - Nursing
Gaston College
Practical Nursing
Gaston College
Associate of Arts - Libral Arts
Central Piedmont Community College
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