Delvetta Mastin
Huntsville,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator
The Queen's Brush
Huntsville, AL
02.2020 - Current
- Executed interior and exterior painting projects for various property types.
- Elevated the aesthetics of outdoor areas with careful application of paint and stain to various structures.
- Ensured high-quality craftsmanship in all projects.
- Utilized exceptional issue resolution and communication skills to build enduring client relationships.
Primary Care Assistant
ARAA HOME CARE, LLC
Huntsville, AL
06.2022 - 10.2024
- Delivered detailed personal care to clients with various needs, including dementia and paraplegia.
- Promoted an atmosphere of care, boosting client well-being.
- Developed personalized strategies to provide effective support for every client.
- Assisted clients with various errands.
- Recorded detailed data regarding patients' medical backgrounds and ongoing care.
- Handled remote data entry tasks efficiently.
- Maintain detailed client records.
Medical Receptionist
Premier Urgent and Family Care
Harvest, AL
04.2022 - 10.2022
- Managed patient data entry with efficiency, maintaining accurate appointment scheduling.
- Executed effective communication in-person and over the phone, ensuring superior customer service.
- Validated insurance information for efficient care and service setup.
- Delivered consistent and accurate transcription services to healthcare professionals.
- Monitored phone lines, managed voicemails and ensured messages reached appropriate recipients.
- Organized patient tests, including x-rays, following doctor recommendations.
- Coordinated patient appointments.
- Processed various insurance forms.
- Executed tasks involving data entry for billing and collections.
- Optimized provider time through effective appointment coordination.
- Accurately assessed and recorded insurance information, ensuring collection of required co-payments.
- Managed transactions involving patient payments while uploading scanned IDs and insurance cards.
- Maintained empathy while protecting patient confidentiality.
Personal Assistant/Receptionist and Independent Contractor
No Dripp painting
Huntsville, AL
05.2017 - 02.2020
- Handled administrative duties to ensure smooth business operations.
- Enhanced business services by executing initiatives for marketing and client acquisition.
- Excelled in using Microsoft Office Suite and cloud-based tools for effective communication, ensuring smooth document workflow.
- Remotely coordinated and managed scheduling of appointments for various quotes and projects.
- Conducted transcription services for both clients and company.
Assistant Manager
Citi trends
Huntsville, AL
07.2017 - 10.2019
- Directed day-to-day operational tasks including inventory management and securing assets.
- Oversaw financial operations like balancing cash drawers and organizing change orders.
- Ensured high-quality service delivery addressed customer concerns efficiently.
In Home Caregiver
Guided Footprints Home Health INC
Huntsville, AL
08.2017 - 03.2018
- Administered full personal care to individuals with disabilities and elderly clients while ensuring dignified assistance with daily activities.
- Promoted client well-being by supporting activities including reading, housekeeping, and grocery procurement.
Janitorial Worker
Office Pride Commercial Cleaning Services
Huntsville, AL
02.2017 - 11.2017
- Upheld cleanliness standards in multiple office environments.
- Contributed to workspace presentation through systematic cleaning and waste removal.
- Completed routine maintenance checks, notifying management of needed repairs.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
- Followed strict schedules, cleaning according to facility usage and room availability.
Inventory Associate
WIS International
Huntsville, AL
12.2016 - 01.2017
- Executed thorough and accurate product inventory evaluations.
- Received swift compensation raise due to strong work ethic and fast skill development.
Janitorial Worker
GOODBOY CLEANING SERVICES
11.2011 - 01.2014
- Maintained quality control over cleaning activities by performing detailed inspections of completed work.
- Enhanced operational efficiency by aiding the recruitment process, supervising employee time-tracking, and handling client communications through calls and emails.
Education
GED -
Calhoun Community College
05.2008
Skills
- Inventory Control
- Data Entry
- Customer service
- Fax Machine Operation
- Strategic Relationship Building
- Customer Engagement Proficiency
- Skill Enhancement Training
- Team Management
- Client Relationship Management
- Effective Scheduling
- Cash Management
- Stock Management
- Microsoft Excel
- Word
- Retail Merchandising
- Real-Time Chat Support
- Inventory Protection
- Administrative Support Experience
- Residential Cleaning Expertise
- Assistant Management Expertise
- Patient Care
- Industrial Cleaning Proficiency
- Staff Supervision Expertise
- Candidate Interviewing
- Guest Services Coordinator
- Efficient Route Planning
- Logistics Coordination
- Talent Acquisition
- Hoyer Lift Proficiency
- Home Health Care
- Patient-Centered Dementia Care
- Cognitive Care Management
- Proficient in Microsoft Office
- Document Assessment
- HIPAA Compliance
- Administrative Support
- Clinical Documentation Oversight
- Customer Service Expertise
- Hospitality Operations Knowledge
- Efficient Meal Prep
- Coverage Verification Expertise
- Office Experience
- Medical Front Office Assistant
- Healthcare Administration Experience
- Computer Proficiency
- Document Organization
- Data Acquisition
- Patient Care Experience
- Advanced Patient Management
- Advanced Patient Monitoring
- Behavioral Health Expertise
- Appointment scheduling
- Insurance verification
- Data entry accuracy
- Conflict resolution
Certification
- Forklift Certified, OSHA, 06/16
- HIPPA Certified 2024
References
References available upon request.
Timeline
Primary Care Assistant
ARAA HOME CARE, LLC
06.2022 - 10.2024
Medical Receptionist
Premier Urgent and Family Care
04.2022 - 10.2022
Owner/Operator
The Queen's Brush
02.2020 - Current
In Home Caregiver
Guided Footprints Home Health INC
08.2017 - 03.2018
Assistant Manager
Citi trends
07.2017 - 10.2019
Personal Assistant/Receptionist and Independent Contractor
No Dripp painting
05.2017 - 02.2020
Janitorial Worker
Office Pride Commercial Cleaning Services
02.2017 - 11.2017
Inventory Associate
WIS International
12.2016 - 01.2017
Janitorial Worker
GOODBOY CLEANING SERVICES
11.2011 - 01.2014
GED -
Calhoun Community College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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