Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Delvin Mitchell

Operations Supervisor
West Palm Beach,Florida
Delvin Mitchell

Summary

Dynamic Operations Supervisor with proven expertise at CVS Pharmacy in optimizing workflows and enhancing customer relations. Skilled in performance monitoring and team leadership, I successfully implemented strategies that improved operational efficiency and employee engagement. Committed to fostering strong relationships and delivering exceptional service while maintaining high standards of quality and safety.

Overview

17
years of professional experience

Work History

CVS Pharmacy

Operations Supervisor
02.2017 - Current

Job overview

  • Supervise and support frontline staff.
    Train, coach, and evaluate employees.
    Schedule shifts and manage workforce allocation.
  • Monitor operational workflows to ensure efficiency and quality.
    Implement and enforce company policies and procedures.
    Identify areas for improvement and optimize operations.
  • Track key performance indicators (KPIs) and productivity metrics.
  • Address and resolve employee or customer issues.
    Handle escalations and operational emergencies.
  • Ensure adherence to safety regulations and company standards.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.


  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.

Oneparking

Valet
10.2023 - 04.2025

Job overview

  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.

Lowe's

Retail Sales Associate
05.2023 - 10.2023

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Home Depot

Department Supervisor
05.2017 - 11.2022

Job overview

  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Urville's Supermarket

Business Administrator
01.2008 - 10.2015

Job overview

  • Managed day-to-day development issues.
  • Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and customer acquisition.
  • Developed strong relationships with customers and vendors, ensuring timely communication and issue resolution.
  • Oversaw employee onboarding processes, ensuring seamless integration into the company culture from day one.
  • Improved operation procedure between IT provider and end-users.

Education

Northern Caribbean University
Mandeville, JA

Bachelor of Science from Marketing
08-2014

University Overview

  • Honor Roll 2013

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Customer relations
  • Cycle counting
  • Marketing
  • KPI tracking
  • Employee engagement
  • Team leadership
  • Employee supervision
  • Customer service

Timeline

Valet
Oneparking
10.2023 - 04.2025
Retail Sales Associate
Lowe's
05.2023 - 10.2023
Department Supervisor
Home Depot
05.2017 - 11.2022
Operations Supervisor
CVS Pharmacy
02.2017 - Current
Business Administrator
Urville's Supermarket
01.2008 - 10.2015
Northern Caribbean University
Bachelor of Science from Marketing

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Delvin MitchellOperations Supervisor