Delvin Moss
GLENN HEIGHTS,Texas
Summary
I am a motivated professional seeking to join a company where I can leverage my over 10 years of experience in analyzing service call issues and providing effective solutions, along with 5 years of experience driving Semi Trucks and Trailer/Flatbeds. My goal is to enhance service quality and maintain company standards. With strong diagnostic skills and a background in customer service, I have successfully built valuable relationships while ensuring adherence to safety regulations. I am adept at improving design processes and increasing team efficiency, consistently demonstrating a sense of urgency in customer interactions. As a dedicated technician, I have mechanical maintenance and repair skills that make me dependable in high-pressure situations. I am looking for an entry-level position that will challenge my abilities and contribute to the achievement of company objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Specialist
Amarok
05.2023 - Current
- Maintained company field response vehicle stocked with repair and replacement parts.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Siren Technician
Mass Notification
09.2021 - Current
- Created preventive maintenance schedules to enhance equipment lifespan.
- Consulted manuals for installation and troubleshooting guidance.
- Diagnosed and troubleshot malfunctioning machinery effectively.
- Executed complex mechanical alignments and calibrations for quality assurance.
CDL Class a Driver
Labott Food Service
07.2021 - 10.2021
- Conducted inspections and maintenance to ensure peak equipment performance.
- Managed trailer configurations and performed product loading and unloading.
- Maintained strong customer relations through timely deliveries and responsiveness.
- Followed safety regulations for accident-free driving practices.
- Communicated effectively with dispatchers for accurate delivery updates.
CDL Class a Driver
Hammer Lane And Son
02.2020 - 07.2021
- Conducted inspections and maintenance for optimal equipment performance.
- Managed trailer configurations and handled product loading and unloading.
- Maintained strong customer relations through timely deliveries.
- Adhered to safety regulations for accident-free driving.
- Communicated effectively with dispatchers for accurate delivery updates.
A/V Technician
Ford Audio-Video Systems LLC
06.2019 - 01.2020
- Provided on-site installation for residential and commercial audio-video systems.
- Conducted high-quality diagnostics and repairs on integrated AV systems.
- Managed maintenance of projectors and monitors, coordinating with external vendors.
- Designed and adapted audio and video equipment for various needs.
- Maintained an inventory of AV equipment with usage documentation.
Service Experience Manager
GigaMonster
12.2011 - 06.2019
- Provided outstanding customer service for satellite systems.
- Accurately quoted repair and installation packages to clients.
- Set up and programmed devices, educating customers on usage.
- Diagnosed equipment issues quickly to deliver effective solutions.
- Exceeded sales goals by 50% through upselling new products.
Premises Technician
AT&T
02.2009 - 10.2011
- Installed and repaired Doc3 and Cisco equipment.
- Educated customers on Network/Sat service usage.
- Collaborated with network administrators for quality service.
- Diagnosed complex issues in voice, data, and VoIP applications.
- Provided efficient service and handled challenging customer situations.
Security Installation Technician
Vacant Property Security
03.2007 - 05.2009
- Explained how to properly use security systems so that customers were knowledgeable.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Responded to maintenance calls and troubleshot devices.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Educated customers on effective use of security systems.
Education
Diploma -
Justin F Kimball High School
Dallas, TXPending - Computer Science
Mountain View College
Dallas, TXSkills
- Commercial CDL Holder
- Machinery calibration
- CAT 1 Certified
- Problem-solving
- Equipment operation
- Operations monitoring
- OSHA compliance Certified
- Around 5 years experience driving local and OTR
Certification
Licensed CDL class A -
References
02-2020
Timeline
Field Service Specialist
Amarok
05.2023 - Current
Siren Technician
Mass Notification
09.2021 - Current
CDL Class a Driver
Labott Food Service
07.2021 - 10.2021
CDL Class a Driver
Hammer Lane And Son
02.2020 - 07.2021
A/V Technician
Ford Audio-Video Systems LLC
06.2019 - 01.2020
Service Experience Manager
GigaMonster
12.2011 - 06.2019
Premises Technician
AT&T
02.2009 - 10.2011
Security Installation Technician
Vacant Property Security
03.2007 - 05.2009
Pending - Computer Science
Mountain View College
Diploma -
Justin F Kimball High School
Similar Profiles
Kristen BonewellKristen Bonewell
National Account Director at AMAROKNational Account Director at AMAROK
Parker DavisParker Davis
Warehouse Associate at AmarokWarehouse Associate at Amarok
Ryan McPhailRyan McPhail
Inside Account Executive at AMAROKInside Account Executive at AMAROK