Delvis Pena
AutoZone DC
Hazleton,PA
2
Languages
9
years of professional experience
Dynamic Assistant Manager with extensive experience in staff supervision and customer relations. Skilled in optimizing daily operations and resolving inquiries, ensuring high levels of customer satisfaction and team productivity.
Work History
Assistant Manager
2 Years 6 Months- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Coordinated team schedules to optimize staffing during peak hours, enhancing service delivery.
- Resolved customer inquiries and complaints effectively, fostering positive relationships with patrons.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Operations Coordinator
1 Year 1 Month- Collaborated with area managers to evaluate needs and optimize operational plans.
- Provided direction and guidance to internal teams in order to achieve targets.
- Streamlined order fulfillment procedures, improving efficiency in shipping operations.
- Boosted productivity by establishing effective communication channels between departments.
PIE Operator
3 Years 5 Months- Operated material handling equipment to ensure efficient loading and unloading of products.
- Monitored inventory levels to maintain optimal stock availability and reduce delays.
- Conducted quality checks on received shipments to ensure compliance with company standards.
- Collaborated with team members to enhance workflow efficiency and address operational challenges.
Education
MBA - Business Administration And Management
- 3.5 GPA
- Lehman College Lightning Basketball player
Skills
Operations management
Quality assurance and control
Warehouse operations
Staff supervision
Training coordination
Operational oversight
Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
PIE Operator
AutoZone DC
02.2023 - 07.2026Read More
Operations Coordinator
Michael's Warehouse
12.2021 - 01.2023Read More
Assistant Manager
Fine Fare Supermarket
07.2017 - 01.2020Read More
Lehman College
MBA from Business Administration And Management
Read More