Delvon Marsh
Washington,DC
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Floor Manager
Ingleside At Rock Creek
07.2023 - Current
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Supervisor
Ebenezers Coffeehouse
08.2018 - 12.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Observed packing operations to verify conformance to specifications.
- Created and managed project plans, timelines and budgets.
Youth Mentor Volunteer
Sasha Bruce Youthwork
06.2017 - 12.2017
- Encouraged healthy decision-making by providing resources on nutrition, exercise, stress management, and mental health practices.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Cultivated strong network of providers delivering necessary assistance to the diverse community.
Intern
DCRA
01.2016 - 01.2017
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported with creating project marketing materials to promote services.
- Collected, arranged, and input information into database system.
Education
Entrepreneurship - Business Management
A&T North Carolina
Greensboro 06.2018
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Store maintenance
- Health and safety
- Scheduling and Planning
- Performance Improvements
- Team training and development
Timeline
Floor Manager
Ingleside At Rock Creek
07.2023 - Current
Supervisor
Ebenezers Coffeehouse
08.2018 - 12.2021
Youth Mentor Volunteer
Sasha Bruce Youthwork
06.2017 - 12.2017
Intern
DCRA
01.2016 - 01.2017
Entrepreneurship - Business Management
A&T North Carolina
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