Summary
Overview
Work History
Education
Skills
Timeline
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Delvon Williams

Portland,OR

Summary

Experienced events strategist with 7+ years of experience building scalable programs, optimizing group sales, and managing high-impact events across cultural, community, and corporate settings. Currently lead a $3.2M business unit and oversee 30+ monthly events, including public programming, private rentals, and large-scale activations. Proven track record of designing systems, driving conversion, and increasing revenue without sacrificing guest experience. Known for taking full ownership from concept to execution and thriving in fast-moving environments where structure is still being built. Ready to bring that approach to Pittock Mansion to expand earned revenue and shape its next phase of public programming.

Overview

11
11
years of professional experience

Work History

Lead, Events & Group Sales (Event Specialist)

Kingpins Family Center
04.2022 - Current
  • Serve as the primary contact for corporate clients like Nike, Intel, and LAIKA, managing full-cycle planning for 30+ monthly events across two high-traffic Portland venues
  • Oversee everything from initial inquiry through execution including staffing, vendor coordination, contract management, and real-time troubleshooting on the event floor
  • Directly support a $3.2M+ business unit by designing event packages, refining pricing strategies, and strengthening the customer experience
  • Co-developed internal booking systems and streamlined intake processes, increasing inquiry-to-booking conversions by 22% while reducing operational friction
  • Created seasonal programming and new public event offerings to boost weekday and off-peak revenue, balancing profitability with guest satisfaction
  • Led post-COVID retention and recovery strategies that helped recapture $500K+ in revenue through refined follow-up, simplified offerings, and stronger guest outreach
  • Own all backend logistics tools (Tripleseat, ReserveCloud, Google Workspace), ensuring accurate, on-time internal handoffs across departments
  • Wrote company-wide SOPs and training materials that improved event consistency, internal communication, and team onboarding
  • Managed full logistics for the 2023 National Veteran Wheelchair Games, ensuring ADA accessibility, volunteer coordination, and day-of execution for 250+ attendees
  • Design and lead educational and enrichment-based group experiences, including large-scale field trips and custom school partnerships
  • Regularly selected for high-pressure, cross-functional projects due to ability to lead independently, communicate clearly, and deliver under tight timelines

Program Director

Premier Martial Arts
04.2021 - 04.2022
  • Sole operations lead on a lean, high-output team; ran all day-to-day functions for a busy fitness and education studio with 100+ active members
  • Oversaw internal systems, client communication, scheduling, billing, and vendor coordination to ensure smooth, scalable operations
  • Led all program communication, including newsletters, progress tracking, testing schedules, and parent engagement updates
  • Owned the full sales and enrollment pipeline — from inbound leads and CRM tracking to tours, follow-up, and membership conversion
  • Managed seasonal showcases, off-site activations, and community events from concept through execution, including vendor coordination and volunteer oversight
  • Built studio-wide systems for merchandise, POS, membership tracking, instructor coverage, and student testing registration
  • Led local marketing efforts and social media, crafting a consistent brand voice and driving successful seasonal enrollment campaigns
  • Frequently served as acting manager in the owner’s absence, handling escalations, maintaining continuity, and representing the studio with professionalism and discretion

Event & Operations Lead

City Beach
04.2014 - 05.2019
  • Led 15-person cross-functional teams during high-volume events, directing logistics, timeline execution, and guest experience across departments
  • Served as the on-site lead for corporate, school, and private event clients including Walmart, Living Spaces, and multiple regional school districts, ensuring seamless execution and day-of satisfaction
  • Managed all event-day logistics: staff flow, catering timing, venue setup, signage, guest routing, and real-time issue resolution
  • Coordinated pre-event planning including staffing, capacity forecasting, contingency plans, and setup walk-throughs
  • Acted as the primary liaison between front desk, kitchen, facilities, and guest services to maintain operational alignment during peak hours
  • Maintained post-event documentation, shift reports, and internal feedback loops to support team reflection and booking retention
  • Stepped into full decision-making authority when upper management was off-site, consistently delivering on service standards and team stability
  • Known for level-headed leadership, guest rapport, and ability to stabilize operations in high-pressure or fast-changing environments

Education

No Degree - Digital Marketing

De Anza College

Skills

  • Event & Program Development
  • Facility Rentals & Group Sales
  • Cross-Departmental Operations
  • Revenue Growth Strategy
  • Client & Stakeholder Communication
  • Public-Facing Hospitality
  • Logistics & Timeline Management
  • Team Leadership
  • SOP Creation & Process Improvement
  • Crisis Response & On-the-Fly Problem Solving

Timeline

Lead, Events & Group Sales (Event Specialist)

Kingpins Family Center
04.2022 - Current

Program Director

Premier Martial Arts
04.2021 - 04.2022

Event & Operations Lead

City Beach
04.2014 - 05.2019

No Degree - Digital Marketing

De Anza College

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