Head of Customer Operations with 15+ years of experience improving service delivery, scaling teams, and optimizing operations across logistics and service-driven environments. Proven results include reducing service turnaround times by 22%, maintaining 98%+ on-time delivery, increasing storage capacity by 25%, and driving a 35% reduction in safety incidents.
I specialize in identifying operational bottlenecks and converting them into measurable, customer-focused improvements. My background spans high-volume warehouse and service operations, including leadership roles supporting enterprise clients such as Shutterfly and large-scale environments like Amazon Fulfillment Centers.
Across my career, I have led teams of 40+ associates, managed multi-department workflows, and overseen staffing, training, performance management, and compliance. I’ve consistently improved throughput and service reliability by implementing workflow optimization, layout redesigns, and data-driven scheduling practices—achieving an average shipping rate of 111% while maintaining quality and safety standards.
I bring a people-first leadership style grounded in accountability, clear communication, and continuous improvement. My experience includes leveraging technology such as Microsoft 365, 3PL systems (Extensiv), QuickBooks, Amazon fulfillment systems, and modern AI tools to improve visibility, reporting, and operational decision-making.
I’m most interested in Head of Customer Operations, Customer Operations Manager, or Operations & Process Improvement leadership roles where operational excellence directly enhances the end-to-end customer experienc