Summary
Overview
Work History
Education
Skills
References
Extracurricular Activities
Projects
Languages
Personal Information
Accomplishments
Timeline
Generic
Delwin Thoduparambil

Delwin Thoduparambil

Daytona Beach,Florida

Summary

Seasoned Director of Rooms known for exceptional productivity and efficient task completion. Specializes in operational management, guest satisfaction enhancement, and team leadership. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and superior guest experiences.

Overview

4
4
years of professional experience

Work History

Hilton Aventura
Aventura, FL
08.2024 - Current
  • Ensured compliance with all safety protocols relating to hotel operations; conducted regular safety inspections.
  • Developed and implemented strategies to maximize occupancy and revenue for the Rooms Division.
  • Directed staff training and development activities, including orientation, customer service skills, safety, sanitation procedures and team building exercises.
  • Managed daily operations of front office, housekeeping, reservations and engineering departments.
  • Created a customer-centric culture that resulted in increased customer satisfaction scores.
  • Formulated policies and procedures related to guest services, employee relations and hotel operations.

Front Office Supervisor

The Daytona Autograph Collection
Daytona Beach, FL
11.2023 - Current
  • Supervised front office staff, including hiring and training new employees.
  • Ensured proper customer service standards were met.
  • Monitored guest check-in and check-out procedures.
  • Handled customer complaints in a professional manner.
  • Maintained accurate records of all guests' bookings and payments.
  • Coordinated with other departments to ensure smooth operations.

Taskforce Front Office Manager

The Newport Harbor Hotel and Marina
Newport, RI
05.2024 - 08.2024
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
  • Coordinated with other departments to ensure smooth running of the entire hotel operation.
  • Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.

Front Desk Associate

The Daytona - A Marriott Autograph Collection
01.2021 - 01.2022
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.

Restaurant Manager

Holi Indian Cuisine
01.2021 - 01.2022
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Butler Service

Stars and Stars
01.2021 - 04.2021
  • Greeted guests and provided assistance upon their arrival.
  • Organized and managed household staff including maids, cooks, gardeners, chauffeurs.
  • Assisted in the coordination of events and parties for the employer's family and friends.
  • Responded to requests from the employer or other members of the household promptly.

Food Production, Housekeeping & Front Office

Meluha The Fern
01.2021 - 03.2021

Food & Beverage Service

The Taj Mahal Palace
01.2021 - 01.2021

Food Production

Sofitel Mumbai BKC
01.2021 - 01.2021

Education

Hospitality Studies -

Don Bosco College
01.2021

Higher Secondary Certificate -

Maharashtra State Board
01.2018

Secondary School Certificate -

Maharashtra State Board
01.2016

Skills

  • Performance Analysis
  • Revenue optimization
  • Staff Development
  • Guest satisfaction
  • Staff Training and Development
  • Staff Scheduling

References

  • Miss. Annabelle Rodrigues, Head of Department, Don Bosco College – Hospitality Studies, 9967023007
  • Mr. Anil Kaushik, Duty Manager, Concept Hospitality Pvt Ltd

Extracurricular Activities

Cricket Cycling

Projects

Rotational staff for High Tea event 2019 'Yugen' Food Production Staff for Spectrum 2018 'Stratum' Food Production Staff for SY Theme lunch 'Onam' Food & Beverage Staff for Spectrum 2019 'Rebus'

Languages

  • English
  • Hindi
  • Malayalam
  • Marathi

Personal Information

  • Date of Birth: 03/27/00
  • Gender: Male
  • Marital Status: Single

Accomplishments

  • Employee of the Month - May 2022 as Front Office Associate
  • Employee of the Month - May 2024 as Front Office Supervisor
  • Emerging Manager as Restaurant Manager 2023

Timeline

Hilton Aventura
08.2024 - Current

Taskforce Front Office Manager

The Newport Harbor Hotel and Marina
05.2024 - 08.2024

Front Office Supervisor

The Daytona Autograph Collection
11.2023 - Current

Front Desk Associate

The Daytona - A Marriott Autograph Collection
01.2021 - 01.2022

Restaurant Manager

Holi Indian Cuisine
01.2021 - 01.2022

Butler Service

Stars and Stars
01.2021 - 04.2021

Food Production, Housekeeping & Front Office

Meluha The Fern
01.2021 - 03.2021

Food & Beverage Service

The Taj Mahal Palace
01.2021 - 01.2021

Food Production

Sofitel Mumbai BKC
01.2021 - 01.2021

Hospitality Studies -

Don Bosco College

Higher Secondary Certificate -

Maharashtra State Board

Secondary School Certificate -

Maharashtra State Board

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Delwin Thoduparambil