Summary
Overview
Work History
Education
Skills
Impact Training
Timeline
Generic

Delyle Covey

Saint George

Summary

Dynamic and results-oriented leader with a proven track record in problem-solving and exceptional customer service. Committed to delivering the highest level of service while fostering a positive and productive work environment for team members. Expertise in food safety and sanitation protocols ensures compliance and promotes a culture of health and safety. Passionate about driving operational excellence and enhancing customer satisfaction through effective team collaboration.

Overview

10
10
years of professional experience

Work History

Shift Leader

Tuacahn Center for the Arts
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working

relationships in the process.

  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Monitored food inventory and supplies to prevent waste.


Owner/Operator

Less Mess
01.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Box Office

Tuacahn Center for the Arts
01.2024 - 03.2024

Marketing Consultant

Americas Coupon Mailer
08.2023 - 01.2024
  • Initiated in-person and phone contact with new, existing and potential customers to develop and maintain business relationships and further sales.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Demonstrated initiative by persistently prospecting, networking and promoting mail-marketing business.
  • Grew customer base by building strong relationships through exceptional communication skills and attentive service.
  • Passed out informational brochures at businesses to connect with potential customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Developed, maintained and utilized diverse client base.

Cashier

Dollar Tree
11.2020 - 03.2021

Housekeeper

Best Western
10.2019 - 11.2019
  • Cleaned floors, windows, and walls using commercial cleaning products
  • Thorough cleaning of all rooms, replacing linen (sheets & pillow cases), towels, vacuuming, dusting, mopping and thorough bathroom cleaning
  • Ability to iron clothes without scorching or burning fabrics
  • Ability to do laundry and the knowledge to launder clothes appropriately using laundry detergent and bleach

Cashier

Stepping Stones
08.2018 - 11.2018
  • Developed knowledge of bank account transactions
  • Replenished cash in registers on a regular basis and totaled out cash balance
  • Operated a cash register
  • Processed a high volume of transactions in cash, checks and credit card sales
  • Balanced cash drawer at the end of the shift
  • Greeted Customers
  • Helped Customers with questions on products and prices

Medical Receptionist

Prescott Urology
06.2015 - 08.2016
  • Completed pre-registration in the hospital computer database system
  • Maintained and operated a variety of health record indexes and storage and retrieval systems
  • Reviewed records for completeness, accuracy and compliance with regulations
  • Scheduled patient appointments
  • Referrals
  • Scanned patient documents
  • Answered telephones

Education

High School Diploma -

Bagdad High School
Bagdad, AZ
05-2011

Skills

  • Customer service
  • Merchandising strategies
  • Ordering procedures
  • Display creation
  • Task delegation

Impact Training

To Whom It May Concern,

This letter is written

on behalf of

attendance at Impact Trainings.

who has requested that we contact you regarding

The Impact Trainings are an Educational Training Experience that provide personal effectiveness development for individuals from all walks of life. Impact Trainings creates an environment that permits open evaluation of barriers and choices. Trainees discover ways to successfully achieve what they say they want in life and learn to move beyond self-defeating behaviors and limiting beliefs. Graduates report a renewed energy and

commitment to jobs, education, life challenges and personal relationships. They experience increased self-esteem, greater creativity, and become effective in meeting the challenges of their career achievements, personal relationships, and choices in life.

Graduates report experiencing the following specific benefits from their training:

  • Higher Levels of Commitment
  • Sharpened Management Skills
  • Improved Leadership Ability
  • Improved Communication
  • The Ability to Handle Greater Responsibility
  • Greater Efficiency and Productivity
  • Heightened Accountability
  • Increased Loyalty
  • Increased Teamwork Ability
  • Strengthened Work Relationships
  • Higher Levels of Integrity
  • Increased Commitment to Honesty and Openness in Dealings with Others
    _is enrolled our Core Trainings which include leadership, teamwork, & self-empowerment skill building.

I am available to work in partnership with you to support of passion, power, and purpose. If you would like to contribute to questions, please feel free to call, text, or email me anytime.

_in taking effectiveness in life to new levels _training tuition or have any other

Sincerely,

Cameron Bard

Timeline

Shift Leader

Tuacahn Center for the Arts
02.2024 - Current

Box Office

Tuacahn Center for the Arts
01.2024 - 03.2024

Marketing Consultant

Americas Coupon Mailer
08.2023 - 01.2024

Owner/Operator

Less Mess
01.2021 - Current

Cashier

Dollar Tree
11.2020 - 03.2021

Housekeeper

Best Western
10.2019 - 11.2019

Cashier

Stepping Stones
08.2018 - 11.2018

Medical Receptionist

Prescott Urology
06.2015 - 08.2016

High School Diploma -

Bagdad High School