Summary
Overview
Work History
Education
Skills
Timeline
Generic
Delyle Covey

Delyle Covey

Saint George,UT

Summary

Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

10
10
years of professional experience

Work History

Shift Leader

Tuacahn Center for the Arts
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Developed training program for new employees, speeding up their integration into team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Owner/Operator

Less Mess
01.2021 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Operated with safety and skill to avoid accidents and delays.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Box Office

Tuacahn Center for the Arts
01.2024 - 03.2024

Marketing Consultant

Americas Coupon Mailer
08.2023 - 01.2024
  • Initiated in-person and phone contact with new, existing and potential customers to develop and maintain business relationships and further sales.
  • Exceeded sales targets consistently while maintaining high levels of customer satisfaction throughout the entire process.
  • Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
  • Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
  • Designed and carried out market research to detect and attract new customers.
  • Collaborated with business team to coordinate sales and marketing plans.
  • Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Demonstrated initiative by persistently prospecting, networking and promoting mail-marketing business.
  • Achieved sales goals using persuasive selling methods.
  • Grew customer base by building strong relationships through exceptional communication skills and attentive service.
  • Helped optimize marketing strategies by contributing relevant information, ideas and research.
  • Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
  • Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
  • Created 30, 60 and 90-day business plans to ambitiously pursue continued growth.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.
  • Developed, maintained and utilized diverse client base.

Cashier

Dollar Tree
11.2020 - 03.2021

Housekeeper

Best Western
10.2019 - 11.2019
  • Cleaned floors, windows, and walls using commercial cleaning products
  • Thorough cleaning of all rooms, replacing linen (sheets & pillow cases), towels, vacuuming, dusting, mopping and thorough bathroom cleaning
  • Ability to iron clothes without scorching or burning fabrics
  • Ability to do laundry and the knowledge to launder clothes appropriately using laundry detergent and bleach

Cashier

Stepping Stones
08.2018 - 11.2018
  • Developed knowledge of bank account transactions
  • Replenished cash in registers on a regular basis and totaled out cash balance
  • Operated a cash register
  • Processed a high volume of transactions in cash, checks and credit card sales
  • Balanced cash drawer at the end of the shift
  • Greeted Customers
  • Helped Customers with questions on products and prices

Medical Receptionist

Prescott Urology
06.2015 - 08.2016
  • Completed pre-registration in the hospital computer database system
  • Maintained and operated a variety of health record indexes and storage and retrieval systems
  • Reviewed records for completeness, accuracy and compliance with regulations
  • Scheduled patient appointments
  • Referrals
  • Scanned patient documents
  • Answered telephones

Education

Medical Assistant Degree -

Carrington College
01.2014

High School Diploma - undefined

Bagdad High School
01.2011

Skills

  • Medical Receptionist
  • Laundry
  • Medical Records
  • HIPAA
  • Medical Office Experience
  • Cleaning
  • Customer Service
  • Insurance Verification
  • Housekeeping
  • Filing
  • Microsoft Word, Excel Powerpoint
  • Patient Care
  • Medical Scheduling
  • Time Management
  • Residential Cleaning
  • EMR Systems
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Training assistance
  • Customer service management
  • Team collaboration and leadership
  • Conflict resolution
  • Team supervision
  • POS system operation
  • Goal setting and tracking
  • Complaint resolution
  • Sales and upselling
  • Issue resolution
  • Role modeling
  • Daily workflows
  • Professional appearance
  • Client service
  • Shift scheduling
  • Interpersonal relations
  • Sales expertise
  • Employee scheduling
  • Verbal and written communication
  • Employee relations
  • Employee recognition
  • Multitasking Abilities
  • Attention to detail
  • Organizational skills
  • Active listening
  • Analytical thinking
  • Excellent communication
  • Task prioritization

Timeline

Shift Leader

Tuacahn Center for the Arts
02.2024 - Current

Box Office

Tuacahn Center for the Arts
01.2024 - 03.2024

Marketing Consultant

Americas Coupon Mailer
08.2023 - 01.2024

Owner/Operator

Less Mess
01.2021 - Current

Cashier

Dollar Tree
11.2020 - 03.2021

Housekeeper

Best Western
10.2019 - 11.2019

Cashier

Stepping Stones
08.2018 - 11.2018

Medical Receptionist

Prescott Urology
06.2015 - 08.2016

High School Diploma - undefined

Bagdad High School

Medical Assistant Degree -

Carrington College

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Delyle Covey