DELYNNE CALDWELL

Connect with multiple customers, offering solutions to a variety of financial accounts. Offer exemplary customer service, troubleshooting account issues, recommending services, and efficiently processing account transactions. Utilize a strong working knowledge of various banking computer systems to ensure accurate handling of all transactions. Assist with commercial and wealth services and financial transactions. Managed customer accounts to secure customer satisfaction and repeat business.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Restocked supplies and placed purchase orders to maintain adequate stock levels. Executed record filing system to improve document organization and management. Scheduled office meetings and appointments for staff teams. Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. Assisted development and implementation of new administrative procedures. Developed strategies to streamline and improve office procedures. Drafted correspondence and other documents for department heads. Managed department budgets and generated financial reports for management review. Managed filing system, entered data and completed other clerical tasks. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Assisted coworkers and staff members with special tasks on daily basis.