Demeteria (Dee) Beane
Pontiac,MI
Summary
Detail-oriented office professional with over ten years of experience seeking an opportunity to utilize analytical capabilities, clerical background, and customer service skills.
Overview
15
15
years of professional experience
Work History
Senior Development Clerk
West Bloomfield Township
02.2025 - Current
- Process building permit applications, ensuring compliance with local regulations.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assist front counter customers with permit requirements, procedures, and general questions.
- Schedule inspections for building and trade permits.
- Process incoming and outgoing mail and packages according to established procedures.
Office Assistant II
City of Troy- Building Inspections
02.2022 - 02.2025
- Answer approximately 80-100 incoming calls daily
- Process permits and payments, issue receipts, and update balances
- Respond to emails and process contractor registrations
- Schedule approximately 35-50 inspections from inspection phone line
- Assist the public with general information and permit process requirements
Office Supervisor
City Of Dallas- Building Inspections
05.2019 - 07.2021
- Supervised Building Permit Center staff of 10 employees
- Created training materials and process improvements
- Provided administrative support to staff and customers
- Processed building permits, contractor registrations, fee adjustments, permit cancellations, and refund requests
Licensing Clerk
GM Financial
06.2016 - 04.2019
- Prepared, distributed, and tracked licensing documents
- Answered licensing related questions and concerns via phone and email
- Provided general office support to corporate legal department
- Processed check requests to pay for business licenses
Merchant Dispute Specialist II
JPMorgan Chase
01.2011 - 05.2016
- Assisted manager as team leader for staff of 12 employees
- Evaluated credit card disputes to determine validity
- Interacted with cardholders and merchants to ensure appropriate dispute resolutions
- Managed caseloads while maintaining departmental production and quality standards
- Utilized SAP for staff time and attendance tracking
Education
Associate Degree - General Studies
Oakland Community College
Auburn Hills, MISkills
- Administrative Support
- Interpersonal Communication
- Microsoft Office Suite
- Decision-Making
Timeline
Senior Development Clerk
West Bloomfield Township
02.2025 - Current
Office Assistant II
City of Troy- Building Inspections
02.2022 - 02.2025
Office Supervisor
City Of Dallas- Building Inspections
05.2019 - 07.2021
Licensing Clerk
GM Financial
06.2016 - 04.2019
Merchant Dispute Specialist II
JPMorgan Chase
01.2011 - 05.2016
Associate Degree - General Studies
Oakland Community College