Summary
Overview
Work History
Education
Skills
Timeline
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DeMae Pierre

DeMae Pierre

Orlando

Summary

Dynamic professional with a proven track record at Southwest Airlines, excelling in customer service and technical operations. Skilled in problem resolution and data entry, I significantly enhanced team communication and customer satisfaction. Known for exceptional multitasking and empathy, I consistently exceed performance standards, demonstrating a commitment to excellence and continuous improvement.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.

Overview

30
30
years of professional experience

Work History

Customer Care Representative

Southwest Airlines
04.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Ramp Agent

Southwest Airlines
07.2016 - 04.2022
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Tech Ops Supervisor

Southwest Airlines
08.2014 - 07.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Ramp Agent

Southwest Airlines
04.2011 - 08.2014
  • Guided aircraft into and out of parking positions using hand signals.
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Administrative Assistant

Adecco Employment Services
04.1995 - 04.2011
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

High School Diploma -

Ellenville High
Ellenville, NY
06-1996

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Complaint handling
  • Problem resolution
  • Payment processing
  • Relationship building
  • Billing coordination
  • Database research
  • Multitasking and organization
  • Empathy and patience
  • Active listening
  • Verbal and written communication
  • Phone etiquette
  • Email communication

Timeline

Customer Care Representative

Southwest Airlines
04.2022 - Current

Ramp Agent

Southwest Airlines
07.2016 - 04.2022

Tech Ops Supervisor

Southwest Airlines
08.2014 - 07.2016

Ramp Agent

Southwest Airlines
04.2011 - 08.2014

Administrative Assistant

Adecco Employment Services
04.1995 - 04.2011

High School Diploma -

Ellenville High

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DeMae Pierre