Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demantre Rivers

Atlanta,GA

Summary

Experienced professional skilled in guiding and motivating top-quality talent, assessing sales performance, and managing staff. Committed to fostering superior customer service standards and communicating with tact and diplomacy.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Outdoor Voices
Atlanta, GA
02.2023 - 03.2024
  • Contributed to creating effective operational strategies.
  • Guided and supported junior staff in daily tasks
  • Developed marketing strategies to promote events in the community.
  • Organized and coordinated events for the local community.
  • Contributed to drafting comprehensive store guidelines
  • Tracked inventory levels regularly
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Executed all merchandising directives accurately according to planograms.
  • Supported management team in developing action plans for addressing underperforming areas.

Store Manager

Allbirds
Atlanta, GA
07.2021 - 02.2023
  • Promote and monitor high quality service among all retail employees through training and leading by example
  • Facilitate community events with community pillars to bring brand exposure and see return of investment
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Coordinated social media and marketing strategies to promote brand awareness and increase sales.

Department Manager

H & M
Atlanta, GA
04.2019 - 07.2021
  • Schedules daily shift assignments for employees and management team
  • Conducts employee training and development
  • Evaluates the structure of sales by analyzing daily targets and performance
  • Carries out management responsibilities in accordance to company policies by conducting
  • Terminations and corrective action
  • Enforces policies and procedures as related to store revenue

Lead Comm, Technician

Comcast
Atlanta, GA
10.2016 - 04.2019
  • Demonstrated world-class demo of the premier product purchased by the customer
  • Demonstrated ability to install, connect and perform tasks related to job requirements
  • Provided new/existing customers with Comcast expert service
  • Exhibited prompt service for appointments and leveraging knowledge based off the customer’s needs
  • Troubleshot problematic services for each and every customer while maintaining a professional demeanor.

Assistant Manager/Stock

Foot Locker House of Hoops
Atlanta, GA
09.2013 - 04.2016
  • Manifested pre planning space providing weekly
  • Trained sales associate to work both sales floor and stockroom
  • Responsible for Weekly Store Receiving Report (WSRR)
  • Enforced that opening and closing procedures are being followed
  • Maintained a clean and organized store environment
  • Ensured sales goals were achieved

Shift Lead

Chick-Fil-A
Atlanta, GA
06.2012 - 03.2014
  • Trained employees: Dish washing, Breading, Flailing, Cooking,
  • Opened and closed the Store
  • Ensured team members are at appropriate stations
  • Monitored labor cost
  • Ensured company policies were followed
  • Ensured 100% Customer Service

Education

Fashion Retail Management

Art Institute of Atlanta

Skills

  • Shift Scheduling
  • Cash Management
  • Staff Supervision
  • Team Building and Leadership
  • Policies and Procedures
  • Store Operations Oversight
  • Verbal and Written Communication
  • Store Merchandising
  • Recruiting and Hiring
  • Documentation and Reporting
  • Sales Strategies
  • Inventory Management
  • Sales Tracking
  • Revenue Forecasting
  • Resource Allocation
  • Store Opening and Closing
  • Payroll Management
  • Training Management
  • Attention to Detail
  • Problem-Solving
  • Power Tools and Equipment
  • Troubleshooting and Diagnosis
  • File and Record Maintenance
  • Routine Inspections
  • Relationship Building

Timeline

Assistant Manager

Outdoor Voices
02.2023 - 03.2024

Store Manager

Allbirds
07.2021 - 02.2023

Department Manager

H & M
04.2019 - 07.2021

Lead Comm, Technician

Comcast
10.2016 - 04.2019

Assistant Manager/Stock

Foot Locker House of Hoops
09.2013 - 04.2016

Shift Lead

Chick-Fil-A
06.2012 - 03.2014

Fashion Retail Management

Art Institute of Atlanta

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Demantre Rivers