Demar Morine
Philadelphia,PA
Summary
Highly motivated customer service professional seeking a remote customer service position. Offering excellent communication skills, problem-solving abilities, and a strong dedication to customer satisfaction.
7 years of experience in customer service roles, both in-person and remote - Proven ability to handle customer inquiries and complaints effectively and efficiently - Strong understanding of customer service principles and practices - Excellent verbal and written communication skills - Ability to work independently and remotely, while maintaining a high level of productivity - Proficient in using customer relationship management (CRM) software and other remote communication tools
Overview
7
7
years of professional experience
Work History
Customer service representative
Comcast cable
Philadelphia, pa
01.2017 - 01.2024
- Responded to customer inquiries via email, phone, and live chat in a timely manner - Resolved customer complaints and issues, ensuring customer satisfaction - Maintained accurate and detailed customer records using CRM software - Collaborated with cross-functional teams to address customer concerns and improve service quality - Met or exceeded monthly customer service goals and metrics
Education
Bachelors - Criminal Justice
Indiana university of PA
05.2025
Skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using remote communication tools, such as Zoom, Slack, and Microsoft Teams
- Familiarity with CRM software, such as Salesforce or Zendesk
- Strong attention to detail and organizational skills
References
Available upon request
Timeline
Customer service representative
Comcast cable
01.2017 - 01.2024
Bachelors - Criminal Justice
Indiana university of PA