Demar Parkes
Brooklyn,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fleet Service Clerk
Envoy Air Inc.
02.2024 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
Customer Service Representative
Alliance Ground International
12.2022 - 02.2024
- Provide technical assistance and support to users experiencing issues with hardware, software, or network systems
- Troubleshoot problems reported by users and identify root causes
- Respond to inquiries and requests for assistance via phone, email, or ticketing systems
- Install, configure, and maintain computer systems and software
- Train users on basic software and hardware functions
- Keep records of technical issues and solutions for future reference
- Collaborate with other IT staff to resolve complex issues
- Stay updated on new technologies and software updates to provide effective support
- Follow established procedures for escalation of unresolved issues
- Maintain a positive and customer-focused attitude in all interactions with users.
Crew Member
Bath And Body Works, Limited Brands
03.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
Costco Wholesale Corp
10.2020 - 01.2022
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
IT Desk Support
St Mary High School
01.2021 - 12.2021
- Managed IT support desk at St Mary High School, ensuring smooth operations
- Troubleshot and resolved over 200+ tech issues, improving system efficiency by 30%
- Implemented innovative IT solutions, enhancing school's digital infrastructure
- Collaborated with teachers and staff, providing timely IT assistance
- Boosted overall productivity by reducing IT-related downtime by 20%.
Education
Computer Network Technology -
Cuny Borough of Manhattan Community College
New York, NY06.2026
High School Diploma -
Hillcrest High School
Jamaica, NY07.2020
Skills
- Technical Support
- Software Troubleshooting
- Help Desk Ticketing Systems
- Troubleshooting Windows
- Technical support
- Office 365 Support
- System Administrator
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Problem-Solving
Certification
CC Certified in Cybersecurity, ISC2
Additional Information
Pursuing Comptia A+ certificate and currently hold a ISC2 Certified in Cybersecurity certificate.
Timeline
Fleet Service Clerk
Envoy Air Inc.
02.2024 - Current
Customer Service Representative
Alliance Ground International
12.2022 - 02.2024
Crew Member
Bath And Body Works, Limited Brands
03.2021 - 02.2022
IT Desk Support
St Mary High School
01.2021 - 12.2021
Crew Member
Costco Wholesale Corp
10.2020 - 01.2022
Computer Network Technology -
Cuny Borough of Manhattan Community College
High School Diploma -
Hillcrest High School
CC Certified in Cybersecurity, ISC2
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