Demar Weller
Pensacola
Summary
Dedicated Educator with a Bachelors in Gender and Development studies and minor Sociology, Equipped with expertise in social dynamics and inclusive practices. leverages customer service experience, achieving 95% first contact resolution in high volume call center, to deliver clear instructional guidance and manage diverse groups. Proficient in training teams to improve performance by 80%, mirroring classroom teaching strategies. Committed to inspiring student growth through equitable, socially- informed education.
Overview
6
6
years of professional experience
Work History
Line cook
McGuire’s Irish Pub
03.2025 - Current
- Efficiently prepare and cook large quantities of food under tight constraints to meet over 100 customers’ demands per hour, ensuring consistent quality and presentation.
- Adhere to health codes and safety regulations, cleaning workstations, sanitizing equipment, and ensuring proper food storage to handle 2000+ customers per day.
- Track ingredient usage, report shortages, and ensure raw and cooked meats quality standards, contributing to cost control and customer satisfaction.
- Streamlined plating and ticket management processes by collaborating with servers and expo staff, ensuring timely order delivery and enhancing guest dining experiences during high-volume shifts.
Sous Chef
Island Wings
01.2022 - 03.2022
- Led a team of 20+ staff, designing and delivering training programs that enhanced employee skills, increasing retention by 60% through effective coaching and feedback.
- Customized training and workflows to accommodate varying skill levels, achieving a 95% success rate in meeting team performance goals.
- Developed and enforced culinary procedures, increasing service quality by 83% as measured by customer feedback.
- Maintained high team engagement, achieving a 90% score in internal audits by fostering a culture of accountability and continuous improvement.
Customer service team lead
Nordstrom
09.2019 - 11.2021
- Engaged with diverse clients in high volume call center settings, resolved 95% of inquiries on first contact through clear and concise communication.
- Developed and delivered training sessions for new hires, improving team performance by 80% in key metrics.
- De-escalated client conflicts with empathy and professionalism, achieving a 90% satisfaction rate in post interaction surveys.
- Customized solutions for clients, achieving an 85% success rate in meeting unique requirements.
- Streamlined workflow processes by aligning team resources with peak call volumes, which contributed to measurable gains in efficiency and service consistency.
- Built strong client relationships through active listening, contributing to a 92% client retention rate.
Education
B.S. - Gender and Development Studies, Minor in Sociology
The University of the West Indies, Mona
01.2020
Skills
- Classroom management
- Student engagement and motivation
- Curriculum planning and delivery
- Conflict resolution and Behavior management
- Inclusive teaching practices
- Data driven progress
- Communication
- Mentoring
- Team training and leadership
Timeline
Line cook
McGuire’s Irish Pub
03.2025 - Current
Sous Chef
Island Wings
01.2022 - 03.2022
Customer service team lead
Nordstrom
09.2019 - 11.2021
B.S. - Gender and Development Studies, Minor in Sociology
The University of the West Indies, Mona
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