DeMara Cumby
Milwaukee,WI
Summary
Dynamic and results-driven professional with a strong work ethic and extensive experience at RK Motors as a Tow Truck Driver. Expert in towing equipment operation and customer service, consistently enhancing client satisfaction. Proven ability to execute efficient route planning and maintain vehicle safety, contributing to improved service delivery and operational excellence.
Overview
17
17
years of professional experience
Work History
Tow Truck Driver
RK Motors
06.2017 - 01.2024
- Operated tow truck in compliance with safety regulations and protocols during vehicle recovery operations.
- Executed timely route planning to ensure efficient response to service calls and minimize wait times.
- Conducted thorough equipment maintenance checks to guarantee optimal performance and safety of towing vehicles.
- Resolved customer inquiries and concerns with professionalism, enhancing overall client satisfaction.
- Documented incident reports accurately to aid in understanding towing circumstances and improve service processes.
- Assisted stranded motorists by providing jump-starts and flat tire changes when necessary.
- Coordinated with roadside assistance services to expedite assistance for clients in distress.
- Maintained accurate records of all towing activities and vehicle conditions for internal tracking.
- Inspected vehicles before towing to identify potential issues and prevent further damage.
- Facilitated safe loading and unloading of vehicles, ensuring secure transport without damage.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Secured vehicle to tow truck and checked all attachments for safe operation.
Auto Sales Consultant
Russ Darrow NissanRuss Darrow
04.2007 - 01.2016
- Developed strong customer relationships through personalized follow-ups and attentive service.
- Presented product knowledge training sessions for new sales staff, enhancing team performance.
- Conducted market research analysis to identify trends and adjust sales strategies accordingly.
- Facilitated negotiation and closing deals, ensuring customer satisfaction and repeat business.
- Provided tailored product demonstrations to educate potential buyers on features and benefits.
- Resolved customer inquiries and issues promptly, fostering a positive buying experience.
- Developed and maintained comprehensive product knowledge to assist customers effectively.
- Supported dealership growth by consistently meeting or exceeding performance metrics and contributing to overall team success.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
Education
High School Diploma - CDL Training
Vincent High School
Milwaukee, WI11.2025
Skills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Heavy lifting
- Vehicle maintenance and repair
- Roadside assistance
- Organization and planning
Timeline
Tow Truck Driver
RK Motors
06.2017 - 01.2024
Auto Sales Consultant
Russ Darrow NissanRuss Darrow
04.2007 - 01.2016
High School Diploma - CDL Training
Vincent High School