Demara Graves
Auburn,CA
Summary
Top-performing property management professional with experience in a top 1% luxury residential community and scaling operations nationwide. Successfully built a property management division from the ground up, implementing procedures, lease structures, and financial systems. Managed a portfolio of 1,800+ single-family homes across the U.S., consistently delivering low delinquency, high renewal rates, and operational excellence across complex, high-volume environments.
Overview
6
6
years of professional experience
Work History
Senior Resident Services Manager
Mynd Management
Remote
07.2022 - 02.2025
- Managed a national portfolio of ~1,800 single-family rental homes, delivering consistent remote support across multiple markets to include knowing all of the local laws for each property.
- Coordinated and managed eviction processes in compliance with varying state regulations and legal requirements.
- Served as the primary point of contact for residents, resolving inquiries and issues with a high level of professionalism and responsiveness.
- Directed maintenance operations by coordinating with vendors, prioritizing service requests, and ensuring timely, quality completion.
- Collaborated cross-functionally with leasing, legal, and operations teams to streamline processes and improve service delivery
Community Manager
Aspen Valley Hospital
Remote
07.2022 - 06.2023
- Established and developed the Property Management Division from the ground up, creating a fully operational program aligned with organizational goals.
- Designed and implemented standard operating procedures (SOPs) for leasing, tenant relations, maintenance coordination, and compliance
- Facilitated housing placements for around 400 employees and addressed complex resident needs with effective solutions.
- Facilitated resolution of urgent housing situations through a solution-oriented approach.
- Built and managed end-to-end payment systems, including rent collection, invoicing, and financial tracking
Assistant Property Manager
Griffis Blessing
Colorado Springs, CO
10.2021 - 06.2022
- Supported daily operations of a premier, high-end luxury residential community, recognized as one of the most upscale properties in the region.
- Coordinated all marketing and outreach efforts to attract high-quality tenants aligned with the property’s luxury brand to include local business partnerships.
- Coordinated rent collection, account management, and financial reporting with a strong focus on accuracy and timeliness.
- Maintained exceptional financial performance with a 0.05% delinquency rate and consistently achieved an 85% lease renewal rate.
Property Manager
Townsend Real Estate
Fayetteville, NC
04.2019 - 04.2021
- Oversaw management of 200–250 residential properties, ensuring optimal performance and tenant satisfaction.
- Directed leasing operations and optimized financial performance metrics.
- Enhanced service delivery and optimized maintenance turnaround processes.
- Generated comprehensive performance reports for ownership review.
Skills
- Client Experience & Relationship Management
- Financial Reporting & Budget Management
- Issue Resolution & Case Ownership
- Conflict Resolution & Customer Retention
- Property Operations & Portfolio Oversight
- Process Improvement & Workflow Optimization
- Cross-Functional Coordination
- High-Volume Communication (Phone, Email, CRM)
Timeline
Senior Resident Services Manager
Mynd Management
07.2022 - 02.2025
Community Manager
Aspen Valley Hospital
07.2022 - 06.2023
Assistant Property Manager
Griffis Blessing
10.2021 - 06.2022
Property Manager
Townsend Real Estate
04.2019 - 04.2021