Demarco Brown

- Utilize Computer-Aided Dispatch (CAD) systems to efficiently log incidents, assign case numbers, track law enforcement, fire, EMS personnel, and coordinate resources for emergency and non-emergency calls.
- Maintain calm, clear communication with distressed callers and coordinate with law enforcement, fire, and EMS personnel to ensure timely and effective emergency response.
- Managed high-volume emergency calls, prioritizing incidents based on urgency and severity.
- Provided technical support for CAD and radio systems, troubleshooting minor system issues.
- Adept at multitasking, prioritizing emergency calls, and ensuring public safety through effective communication and quick decision-making.
- Answered and processed 911 and non-emergency calls, accurately assessing situations and dispatching first responders.
- Conducted real-time communication with field units, relaying life-saving information during emergency situations.
- Provided live radio communication support, ensuring real-time updates to field units responding to emergencies.
- Conducted NCIC/GCIC background checks to assist law enforcement in suspect identification.
- Created incident reports and maintained detailed logs for investigative and legal purposes.

- Provided technical support, managed support tickets and service requests, and troubleshooting for clients ensuring 95% of issues were resolved within SLA timeframes.
- Resolved system integration challenges, reducing implementation time by 5%.
- Successfully managed an average of 30 inbound calls daily, improving customer satisfaction and response time through strong organizational skills and a proactive customer service approach while being responsible for maintaining email SLA.
- Documented common client issues and solutions in the knowledge base, reducing repeated inquiries by 3%.
- Partnered with Product & Engineering teams to relay client feedback, leading to feature improvements, bug fixes, and an 5% improvement in system performance.
- Managed a book of business of client accounts with a net worth of a million dollars, maintaining relationships and ensuring high satisfaction through consistent communication and follow-up.
- Communicated critical updates, including tax changes and project developments, to clients and addressed escalated issues promptly.
- Consistently exceeded company's KPI Metrics with a 90% customer satisfaction and in top percentage of client support representatives over multiple quarters.
- Assisted HR teams with system setup, configurations, and workflow optimizations, ensuring smooth integrations with HRIS and payroll platforms.

Assisted in managing daily branch operations, overseeing vehicle availability, rental transactions, and staff scheduling.
Increased branch revenue by 10% through strategic upselling of additional rental services and insurance products.
Provided training and coaching to new employees, improving sales and customer service performance.
Ensured fleet availability and maintenance coordination, reducing vehicle downtime by 5%.
Monitored P&L statements, budgets, and sales reports, identifying areas for cost reduction and revenue growth.
Managed customer escalations and conflict resolution, maintaining a customer satisfaction rating of 80%.
Ensured compliance with company policies, contracts, and rental agreements while adhering to legal regulations.

-Proven ability to drive revenue, control shrinkage, and optimize operational efficiency in a fast-paced retail environment.
- Supervised daily store operations, ensuring efficient workflow and customer satisfaction.
- Assisted in hiring, recruitment, onboarding, and training new employees.
- Increased store revenue by 3% through effective sales strategies, and merchandising.
- Managed inventory levels, reduced shrinkage, and ensured timely restocking.
- Conducted cash handling procedures, maintained register accuracy, and reduced discrepancies.
- Ensured compliance with company policies, safety standards, and loss prevention protocols.
- Led team training sessions, improving employee performance and retention.
- Provided customer service excellence, resolving complaints and driving repeat business.
- Trained new employees on store policies, loss prevention, and sales techniques.

- Managed day-to-day store operations, ensuring smooth business flow and outstanding customer service.
-Increased store sales by 4% through targeted marketing and customer engagement strategies.
-Supervised inventory management, ensuring proper stock levels and minimizing waste.
- Maintained compliance with food safety standards and company operational policies.
- Provided training and coaching to employees, improving service quality and productivity.
-Analyzed sales data and financial reports, implementing cost-saving measures and revenue-boosting initiatives.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate daily reconciliation.
- Oversaw all catering orders, deliveries, and in-store retail processes.
- Trained in upselling of products and services to generate and increase revenue.
- Assisted store management with purchasing orders and tracking inventory.
- Trained in revenue forecasting and budgetary initiatives.
- Participated with in-store marketing activities to help strengthen brand standards.
- Involved in talent acquisition and recruiting processes including new employees hiring and training during peak seasons.
- Overcame performance challenges by identifying and improving processes utilizing analytical skills and insight-led approaches.

Recruited to oversee receiving and processing activities related to incoming stock and materials, picking and filling orders, packing and shipping orders, organizing and retrieving inventory.

• Successfully navigated fast-paced, demanding environment with 12 hour shifts and on-call support.
• Prepared and completed orders for delivery or pickup according to stringent schedules and timelines.
• Recognized for efficiency, keen attention to detail, and a methodical and productive work style that reflected positivity and class-A service standards.
• Strong ability to maintain warehouse safety, bench assembly, optimize workflow, and improve operational efficiency.
• Skilled in operating warehouse equipment including drilling, tracking inventory levels, and ensuring timely order fulfillment.
• Processed 200 orders per shift, ensuring accuracy and efficiency in packaging and shipping.
• Tracked inventory using Warehouse Management Systems (WMS) and updated stock levels.

Coordinated with logistics teams to improve shipping and receiving workflows.

Maintained clean and organized warehouse space to optimize operational efficiency.