Demarco Diah
Miami,FL
Summary
Providing Exceptional Customer Service ,Sales and Patient Care Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Patient Care Tech
amSurg
12.2022 - 09.2024
- Provides direct patient care and performs routine tasks as assigned
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Loyalty agent
Directv Loyalty
08.2022 - 03.2023
- Handles a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments
- Engages third party vendors and suppliers to address service faults and provide customer resolution
- Identifies, tracks, and resolves issues to assist in various root cause eliminations
- service orders and handle customer requests
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Sales and Service Agent
Marriott engagement Center
01.2020 - 08.2022
- Serves guests from around the world as they embark on their travel journey
- Creates an effortless experience and builds raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company
- Handles incoming contacts for a variety of Marriott brands and assists customers with their booking needs or questions through preferred channels including voice, email, and chat
- Responsibilities include processing reservation requests and support of basic loyalty and customer care requests
- Identifies guest reservation needs and follows sales techniques to maximize revenue
- Ensures compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
- Provides customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.
Medical Receptionist
Pediatric Associates Hollywood
06.2017 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Team Member
Checkers
07.2015 - 02.2016
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering.
Education
High School Diploma -
Miami Central Sr High School
Miami, FL06.2016
Skills
- Critical Thinking
- Customer Service
- Active Listening
- Problem-solving abilities
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Patient Observation
- Customer Relations
Timeline
Patient Care Tech
amSurg
12.2022 - 09.2024
Loyalty agent
Directv Loyalty
08.2022 - 03.2023
Sales and Service Agent
Marriott engagement Center
01.2020 - 08.2022
Medical Receptionist
Pediatric Associates Hollywood
06.2017 - 01.2020
Team Member
Checkers
07.2015 - 02.2016
High School Diploma -
Miami Central Sr High School
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