DeMarco Gilliam
Lexington,SC
Overview
28
28
years of professional experience
Work History
Quality Control Analyst
Do it Best Corp.
Lexington, SC
01.2015 - Current
- Conducted audits of internal systems, processes, products and services in order to assess their effectiveness.
- Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.
- Monitored production processes to ensure compliance with established quality control standards.
- Inspected finished goods prior to shipment ensuring conformity with customer requirements.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Set and achieved product quality objectives while meeting product specifications.
Computer Operator
Do it Best
Lexington, SC
01.2015 - Current
- Performed data entry tasks, including updating customer information in databases.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Verifier
Beverage South
West Columbia, SC
03.2012 - 01.2015
- Provided assistance in resolving discrepancies between customer records and documents.
- Controlled access to confidential information according to established guidelines.
- Evaluated the performance of automated systems used in the verification process.
- Interacted with customers via email, phone, or other communication channels to answer questions or resolve issues.
Mail Processing Clerk
USPS
Columbia, SC
06.2004 - 11.2007
- Responded promptly to customer inquiries regarding their shipments or orders.
- Monitored the quality of outgoing mail to ensure accuracy in addressing, labeling, and stamping requirements.
- Conducted routine maintenance on mailing equipment as needed.
- Organized packages according to size and weight.
- Sorted and distributed incoming mail.
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Operated mail processing equipment and manually sorted mail.
Automated Logistical Specialist (92A)
US Army
Fort Hood, TX
10.1997 - 11.2004
- Created reports on inventory levels, movement of items, and stock requirements.
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Performed maintenance checks on vehicles used to transport supplies.
- Provided technical support to personnel on the use of automated logistics systems.
- Coordinated with vendors to order necessary materials as needed.
- Verified accuracy of documents prior to approving deliveries.
- Verified accuracy of incoming shipments against purchase orders.
- Prepared bills of lading for shipment of supplies.
- Provided training and guidance to new personnel on automated logistical processes.
- Identified discrepancies between actual inventory counts and computer records.
- Ensured that orders were placed in accordance with government regulations and policies.
- Assisted in loading and unloading shipments from trucks and other vehicles.
- Conducted regular physical inventories to ensure accuracy of records.
- Managed the shipping, receiving process for incoming, outgoing materials.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Prepared and led staff training and instruction.
- Presented and explained work orders to team.
Education
High School Diploma -
Mid Carolina High
Prosperity, SC06-1994
Some College (No Degree) - Accounting
Fayetteville State University
Fayetteville, NCSkills
- Quality assurance
- Regulatory compliance
- Data analysis
- Statistical process control
- Root cause analysis
- Inspection techniques
- Attention to detail
- Customer service
- Inventory management
Timeline
Quality Control Analyst
Do it Best Corp.
01.2015 - Current
Computer Operator
Do it Best
01.2015 - Current
Verifier
Beverage South
03.2012 - 01.2015
Mail Processing Clerk
USPS
06.2004 - 11.2007
Automated Logistical Specialist (92A)
US Army
10.1997 - 11.2004
High School Diploma -
Mid Carolina High
Some College (No Degree) - Accounting
Fayetteville State University