DEMARCO JAMERSON
Kansas City,APT #1
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations.
Overview
12
12
years of professional experience
Work History
Shift Supervisor/Auto Parts Specialist
TFT Global
02.2018 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Shipping and Receiving Clerk / Crew Member
LKQ Corporation Inc. (Rock Auto)
03.2014 - 05.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
Delivery Driver/Night Shift Supervisor
Pizza Hut
02.2012 - 04.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Westport High
Kansas City, MO.01.2006
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
Timeline
Shift Supervisor/Auto Parts Specialist
TFT Global
02.2018 - 02.2024
Shipping and Receiving Clerk / Crew Member
LKQ Corporation Inc. (Rock Auto)
03.2014 - 05.2018
Delivery Driver/Night Shift Supervisor
Pizza Hut
02.2012 - 04.2014
High School Diploma -
Westport High
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