Demarco Lloyd
Warren,MI
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
26
26
years of professional experience
Work History
Store Manager
Burlington
09.2021 - Current
- Leading daily store operations to ensure efficient customer service and inventory management.
- Training and mentoring staff on company policies, safety protocols, and best practices.
- Developing strategic merchandising plans to optimize product placement and drive sales.
- Analyzing sales trends to identify opportunities for improvement in store performance.
- Enhancing of team dynamics through effective communication and conflict resolution strategies.
- Managing daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managing inventory control, cash control, and store opening and closing procedures.
- Addressing customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managing store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisting with hiring, training and mentoring new staff members.
- Improving customer satisfaction through staff training in customer service and product knowledge.
- Maintaining proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotatingh merchandise and displays to feature new products and promotions.
- Conducting regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostering a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Leading annual sales volume currently of 21million.
- Guidance of 120 plus associates as well as Supervisors and Assistant Store Managers Also.
Store Manager
Aldi Foods
10.2010 - 09.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Utilized effective customer service training to increase sales by minimum 7% annually.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Planned schedules and delegating assignments to meet coverage and service demands.
- Rotated merchandise and displays to feature new products and promotions.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Completed routine store inventories.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained and developed new employees for ease of transition into team.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
District Manager
Checkers Restaurant
04.2007 - 10.2010
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Built positive and productive relationships with store and field leadership.
- Supervised 3-5 locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Modeled best practices for sales and customer service.
- Improved operational standards, personnel moves, and merchandising strategies.
Restaurant General Manager
Taco Bell
10.2004 - 04.2007
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Supervised, developed and conducted performance evaluations for 4 location managers.
- Effective control of ICOS managing inventory to top standard.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set clear expectations and created positive working environment for employees.
- Built and leveraged community relationships to drive business and maximize catering programs.
Assistant Store Manager
The Home Depot Inc
10.1999 - 10.2004
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained significant number of associates to be equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06.1998
Skills
- Sales Tracking
- Employee Motivation
- Team Leadership
- Customer Service Management
- Program Optimization
- Verbal and Written Communication
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Budget Control
- Goal Setting
- Recruitment and Hiring
- Staff Scheduling
Timeline
Store Manager
Burlington
09.2021 - Current
Store Manager
Aldi Foods
10.2010 - 09.2021
District Manager
Checkers Restaurant
04.2007 - 10.2010
Restaurant General Manager
Taco Bell
10.2004 - 04.2007
Assistant Store Manager
The Home Depot Inc
10.1999 - 10.2004
High School Diploma -
Mackenzie High School