Demarco Ward
Detroit,MI
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Department Of Veteran Affairs
Detroit, United States
07.2020 - Current
- NFS Supervisor WS4
- Provided leadership and guidance to a team of 40 employees, ensuring productivity, professional development, and adherence to departmental goals.
- Modeled a flexible work style, adapting tasks based on changing priorities and circumstances to meet departmental needs.
- Conducted regular performance appraisals, assessing team members' strengths and areas for improvement, and providing constructive feedback for growth.
- Enforced sanitation practices to ensure the safety of employees and patrons.
- Actively participated in the recruitment and selection process, interviewing and evaluating candidates to identify the best fit for the department.
- Contributed to the selection and onboarding of new employees, enhancing the overall team's effectiveness.
- Resolves disputes and evaluates events and/or identifies aggravating or mitigating factors relevant to the case.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Supervisor
Michigan Veteran Foudation
Detroit, United States
01.2016 - 07.2020
- Operational Management:
- Provided technical guidance, advice, and counseling to management officials on workforce-related conduct and performance issues.
- Developed strategies to respond to employee-related matters, prepared agency responses, and delivered training on employee relations topics.
- Advised management on appropriate disciplinary and corrective techniques, resolving disputes and evaluating factors relevant to cases.
- Conducted extensive analysis to identify underlying causes of misconduct or poor performance.
- Planned daily operations of multiple departments, ensuring efficient resource utilization.
- Monitored employee attendance records and addressed issues regarding tardiness or absenteeism.
- Food Service Expertise:
- Directed 20 employees, ensuring adherence to menu planning, purchasing, and receiving guidelines.
- Maintained food product freshness, proper storage, and rotation, reducing waste and ensuring customer satisfaction.
- Organizational Skills:
- Modeled a flexible work style, adapting tasks based on changing priorities and circumstances.
- Labeled and dated food products, ensuring the neat and orderly maintenance of industrial refrigerators and freezers.
Engineer
U. S Army
Fort Hood, TX
08.2005 - 01.2016
- Supports the organization's program operations, creating reports and tracking information to achieve program goals.
- Coordinates meetings, schedules appointments, and manages logistics for conferences and travel, ensuring efficient operations.
- Tracks information in databases, creates tracking systems, and ensures timely preparation of reports and data.
- Manages purchasing following prescribed guidelines and procedures, ensuring compliance.
- Demonstrates active skill in listening and adapting to communication among diverse individuals, enhancing teamwork.
- Demonstrates leadership in daily management, adapts to new situations and challenges for organizational enhancement.
- Works under pressure, adapting to new situations and challenges to enhance organizational brand and efficiency.
- Actively contributes to the recruitment, selection, and onboarding of new employees.
Education
Master's degree - Human Resources
Eastern Michigan University
01.2025
Bachelor's degree - Restaurant Management
Art Institute of Michigan
01.2016
Associate's degree - Culinary Arts
Art Institute of Michigan
01.2013
Skills
- Quality Assurance
- Complex Problem-Solving
- Staff Management
- Schedule development
- Planning
- Customer Relations
Certification
- ServeSafe Certified
Timeline
Supervisor
Department Of Veteran Affairs
07.2020 - Current
Supervisor
Michigan Veteran Foudation
01.2016 - 07.2020
Engineer
U. S Army
08.2005 - 01.2016
Master's degree - Human Resources
Eastern Michigan University
Bachelor's degree - Restaurant Management
Art Institute of Michigan
Associate's degree - Culinary Arts
Art Institute of Michigan
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