DeMarcus Cade
Calera,AL
Summary
Accomplished Customer Success Team Manager at Wells Fargo and seasoned Civil Engineer with the U.S. Air Force, I excel in team leadership and remote performance management. Expert in leveraging problem-solving and adaptability to surpass goals, I've significantly enhanced customer service processes and operational efficiency, showcasing a robust blend of hard and soft skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Civil Engineering
U.S. Air Force
Montgomery, AL
02.2015 - Current
- Managed and directed construction, operations or maintenance activities at project site.
- Directed or participated in surveying to lay out installations or establish reference points, grades or elevations to guide construction.
- Managed inventory of supplies and equipment necessary for daily operations.
Customer Success Team Manager, AVP
Wells Fargo
Birmingham, AL
01.2016 - 07.2024
- Recognized as Assistant Vice President for excellence in overseeing credit card operations.
- Oversaw 100 remote contact center bankers, surpassing performance goals through virtual coaching and tracking.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Associate of Applied Science - Civil Engineering
Community College of The Air Force
05-2023
Skills
- Team Leadership
- Remote Performance Management
- Problem-Solving
- Product Knowledge
- Risk Management
- Time Management
- Adaptability
Certification
- Secret Security Clearance
Accomplishments
- Commendation Medal recipient
Timeline
Customer Success Team Manager, AVP
Wells Fargo
01.2016 - 07.2024
Civil Engineering
U.S. Air Force
02.2015 - Current
Associate of Applied Science - Civil Engineering
Community College of The Air Force
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