DeMarcus Carothers
Oklahoma City,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
WOTC specialist
Paycom
09.2022 - 07.2023
- Process and submit 8850 and 9061 forms to the state work force agency for clients.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
EDI Benefits Coordinator
Paycom
10.2021 - 09.2022
- Build and troubleshoot EDI benefit files as well as show exceptional project management skills.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Implemented open enrollment system to streamline benefits processes for employees.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
Verification Specialist
ADFITECH, Inc
03.2021 - 10.2021
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Admissions Assistant
Southern Nazarene University
09.2018 - 08.2020
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
Sprint Customer Service Representative
Sprint
08.2017 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Midwest City High School
Midwest City, OK05.2011
Associate of Arts - Kinesiology
Heritage College
Oklahoma City, OK09.2016
Skills
- Call Center
- Customer Care
- Customer Service
- Data Entry
- Typing
- Word (5 years)
- Phone Etiquette
- Powerpoint
- Billing
- Scheduling
- Performance Evaluations
- New Product Introduction Strategies
- Systems Installation, Configuration and Upgrading
- Front Desk
- Filing
- Communications (3 years)
- Cash Handling (5 years)
- Sports Coaching
- Windows (4 years)
- Help Desk
- Operating Systems
- Microsoft Outlook
Accomplishments
- Computer Networking
- Parts puller (3 years)
- Warehouse Experience (3 years)
- Leadership
- Administrative Experience
- Personal assistant experience
- Administrative Assistant
- Administrative Experience
- Clerical Experience
- Administrative operations
- Retail sales
- Documentation review
- Customer support
- Google Docs
- Retail management
- Benefits administration (2 years)
- Tax credits
Timeline
WOTC specialist
Paycom
09.2022 - 07.2023
EDI Benefits Coordinator
Paycom
10.2021 - 09.2022
Verification Specialist
ADFITECH, Inc
03.2021 - 10.2021
Admissions Assistant
Southern Nazarene University
09.2018 - 08.2020
Sprint Customer Service Representative
Sprint
08.2017 - 09.2018
High School Diploma -
Midwest City High School
Associate of Arts - Kinesiology
Heritage College