Demarcus Carter
Fort Worth,TX
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
10
10
years of professional experience
Work History
Operations Manager
Sleep Outfitters USA
08.2018 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Introduced new methods, practices, and systems to reduce turnaround time
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Developed systems and procedures to improve operational quality and team efficiency
Team Leader
Avis Budget Group
10.2017 - Current
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Supervised team members to confirm compliance with set procedures and quality requirements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Hotel Front Desk Supervisor
Embassy Suites
08.2013 - 10.2017
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Trained staff to provide excellent customer service, apply best practices and comply with procedures
- Oversaw day-to-day operations of 80-room hotel with staff of 12 employees .
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
Education
Bachelor of Science - Business
The University of Alabama
Tuscaloosa, AL05.2017
Associate of Science - General Studies
Shelton State Community College
Tuscaloosa, AL05.2015
Skills
- Supply chain distribution
- Operations management
- Supply Chain Management
- Management information systems
- Budgeting and forecasting
- Contract Management
- Cost reduction strategies
- Work flow planning
- Data analysis
- Project Management
- Purchasing and procurement
- Business administration
- Expense reports
- P&L Management
Timeline
Operations Manager
Sleep Outfitters USA
08.2018 - Current
Team Leader
Avis Budget Group
10.2017 - Current
Hotel Front Desk Supervisor
Embassy Suites
08.2013 - 10.2017
Bachelor of Science - Business
The University of Alabama
Associate of Science - General Studies
Shelton State Community College