DeMarcus Jones

• Resolved customer inquiries and complaints effectively, fostering a positive shopping environment and loyalty.
• Assisted in achieving store targets with effective product promotion and persuasive communication skills.
• Contributed to team success through consistent collaboration, constructive feedback, and proactive problemsolving.
• Established rapport with suppliers/vendors resulting in better negotiation terms favorable pricing.
• Identified areas of improvement within the store layout which led to optimized product placement focused on maximizing visibility and accessibility for customers.
• Collaborated with team members to create a welcoming environment, leading to positive customer reviews and increased return business.
• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• Assisted in meal preparation following dietary guidelines and safety protocols.
• Supported kitchen staff by organizing supplies and maintaining cleanliness of work areas.
• Learned to operate kitchen equipment safely while adhering to sanitation standards.
• Delivered meals to patients, ensuring accuracy in dietary preferences and restrictions.
• Engaged with patients to provide friendly service and gather feedback on meal satisfaction.
• Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
• Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
• Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
• Participated in ongoing training sessions and workshops to stay updated on industry best practices and maintain knowledge of specific dietary requirements for different health conditions.
• Promoted a positive dining experience for patients through attentive service, timely delivery of meals, and genuine interactions.

• Executed daily sales floor operations, maintaining cleanliness and organization for optimal customer experience.
• Collaborated with team members to implement promotional displays, enhancing product visibility and sales potential.
• Supported training of new staff on operational procedures and customer service standards for consistent performance.
• Coordinated store opening and closing procedures, ensuring compliance with company policies and safety regulations.
• Monitored cash handling processes during shifts, ensuring accuracy in transactions and adherence to financial protocols.
• Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and offering suitable solutions.
• Exceeded individual sales goals consistently while motivating fellow team members to achieve their targets as well.
• Managed daily operations effectively, including opening/closing procedures, cash handling, staff scheduling, and inventory control.
• Strengthened relationships with key clients through consistent communication and tailored offerings to meet their specific needs.
• Improved overall store performance by providing ongoing training and coaching to sales associates on selling techniques and product knowledge.
• Reduced out-of-stock incidents with diligent monitoring of inventory levels, timely reorders, and proper stock rotation practices.
• Streamlined sales processes by efficiently managing inventory levels and organizing merchandise displays for optimal appeal.

cashier and parts information assistant