Summary
Overview
Work History
Education
Skills
Timeline
Generic

DeMarcus Kennedy

Shreveport,LA

Summary

Proven Customer Service Representative with a track record of enhancing client satisfaction at Fry's Food And Drug through expert complaint handling and exceptional communication. Demonstrates reliability and problem-solving abilities, adept at multitasking and maintaining professionalism under pressure. Achieved consistent performance goals by prioritizing customer service excellence and relationship building. Professional with experience in frontline roles, prepared to deliver exceptional service and support. Strong emphasis on team collaboration and achieving results, adaptable to changing needs. Skilled in customer interaction, conflict resolution, and multitasking. Reliable and resourceful, known for maintaining high standards and driving positive outcomes.

Overview

6
6
years of professional experience

Work History

Frontline

Ronpak
04.2024 - Current
  • Performed daily opening/closing duties diligently, ensuring that the workplace was always ready for operation at the start or end of each working shift.
  • Maintained clean and orderly work areas, and bringing product to where trucks come to take them to clients' businesses.
  • Consistently met performance goals, utilizing strong multitasking and prioritization skills.


Customer Service Representative

Fry's Food And Drug
06.2018 - 05.2022
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • I handled many transactions that involved large amounts of money for customer satisfaction every work shift.

Education

No Degree - Biology

Southern University in Shreveport
Shreveport
05-2021

Skills

  • Complaint Handling
  • Cash handling expertise
  • Customer Service
  • Problem-solving skills
  • Billing Procedures
  • Time Management
  • Attention to Detail
  • Multitasking
  • Calm and Professional Under Pressure
  • Reliability
  • Excellent Communication
  • Customer service excellence
  • Relationship Building
  • Teamwork and Collaboration

Timeline

Frontline

Ronpak
04.2024 - Current

Customer Service Representative

Fry's Food And Drug
06.2018 - 05.2022

No Degree - Biology

Southern University in Shreveport
DeMarcus Kennedy