Demarcus Lovett
Hephzibah,GA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Stretch Manager Amazon
Amazon
Appling, GA
04.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Ship Clerk(L3)
Amazon (AGS5)
Appling
10.2021 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Analyzed data to prepare reports and identify process improvements.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled day-to-day shipping and receiving overseeing more than 100,000 packages per day.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
Customer Service Associate
Christmas Tree Shop
Augusta
06.2018 - 07.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Office Assistant
Trust N Care Services of America
Augusta
06.2014 - 05.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Coordinated travel arrangements for staff members.
- Supported staff on special assignments and ad hoc projects.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
Bachelor of Science in Math/Computer Science - Mathematics And Computer Science
University of South Carolina Aiken
Aiken, SC 01.2017 - 05.2019
Skills
CC#HTMLCSSJavaScriptSQLPHPMicrosoft Office (Word, Excel, PowerPoint, Access)EclipsePhotoshopNetBeansWiresharkAndroid StudiosVisual Studio
Agile
Best practices
Hardware and software installation
Workflows and queries
Python
Visual Basic
Policy and procedure adherence
Project Management
MS Access
Development Lifecycles
Solutions deployment
HTML and XML
Database programming
Materials transportation
Packing and scanning
Shipping and receiving
Package labeling
Document drafting
Route Management
Vendor relationship management
Flexible and Adaptable
Analytical and Critical Thinking
Data Entry
Teambuilding
Self-Motivated
Critical Thinking
Excellent Communication
Shipment planning
Quality control
Dependable and Responsible
Good Telephone Etiquette
Cultural Awareness
Interpersonal Communication
Timeline
Stretch Manager Amazon
Amazon
04.2023 - Current
Ship Clerk(L3)
Amazon (AGS5)
10.2021 - Current
Customer Service Associate
Christmas Tree Shop
06.2018 - 07.2021
Bachelor of Science in Math/Computer Science - Mathematics And Computer Science
University of South Carolina Aiken
01.2017 - 05.2019
Office Assistant
Trust N Care Services of America
06.2014 - 05.2019