DEMARCUS MERRITT
Houston,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
1
1
Level III Guard
1
1
Level IV Guard
Work History
Security Officer
St. Moritz Security Services
2024.03 - Current
- Checked personnel ID badges and issued temporary credentials to visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Increased staff compliance with security protocols by developing and conducting comprehensive training programs.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Promoted culture of security awareness, leading by example and mentoring junior security staff.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Reduced false alarm responses, implementing rigorous verification procedures before escalating to emergency services.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
Security Officer
Houston Tactical Group
2023.11 - Current
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
Strike Salesman
Silver Eagle Distributors L.P
2023.01 - 2024.05
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Executive Protection Specialist
Secure Pro Security
2021.08 - Current
- Ensured smooth transportation of clients through expert route planning, convoy management, and secure driving practices.
- Improved client safety by conducting thorough risk assessments and implementing tailored security measures.
- Supported crisis response efforts as needed, including liaising with first responders and coordinating evacuations or medical assistance when necessary.
- Enhanced team efficiency by developing streamlined communication protocols for Executive Protection operations.
- Reduced potential threats to clients by conducting in-depth advance work and coordinating with local law enforcement agencies.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Security Officer
Post Oak Hotel
2023.11 - 2024.03
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Improved response time to incidents through effective communication with team members and use of security equipment.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Implemented security measures for special events, ensuring guest safety and minimal disruptions.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Maintained proper functioning of security equipment by performing regular checks and reporting issues promptly for repair or replacement.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Patrolled commercial property and associated parking garage.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Safeguarded sensitive information by adhering strictly to company policies regarding confidentiality and document handling procedures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Security
McLntyre
2023.01 - 2023.11
- Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
- Safeguarded sensitive information by adhering to stringent security protocols and maintaining operational security at all times.
- Analyzed and reported on security trends within industry, guiding strategic planning and investment in new security technologies.
- Mitigated potential security breaches by conducting periodic audits of security systems and recommending necessary upgrades.
- Enhanced security measures by conducting thorough searches and inspections.
- Provided backup to security officers to maintain coverage.
Driver
Silver Eagle Distributors L.P
2015.08 - 2023.05
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Youth Minister
STAR OF HOPE
2014.09 - 2015.08
- Utilized excellent organizational and communications skills to coordinate and motivate volunteers.
- Assisted youths with school projects, homework and life skills from Biblical perspective.
- Implemented comprehensive curriculum for faith formation classes, guiding students towards a stronger relationship with God.
- Promoted a culture of spiritual growth and discipleship, consistently modeling and encouraging a deepened relationship with God.
- Recruited new volunteers by presenting dynamic informational sessions that highlighted the benefits of serving within the ministry.
- Introduced youth advocacy program to generate increased involvement.
- Coordinated volunteer efforts for various church functions, promoting a sense of unity within the congregation.
- Acted as confidant for many young church members to enhance faith and personal growth.
- Maintained social media presence to increase youth participation in Christ-focused activities and events.
- Arranged community service projects for youth members of church.
- Established safe spaces where the youths could openly discuss their beliefs without fear of judgement or criticism.
Order Builder/Forklift
PepsiCo
2013.02 - 2014.05
- Increased order accuracy by carefully selecting and packing items according to customer specifications.
- Collaborated with team members to achieve daily targets, improving overall productivity in the warehouse.
- Boosted customer satisfaction by diligently verifying orders for accuracy before shipment.
- Improved delivery times with timely communication between departments regarding order status updates.
- Continuously sought opportunities for professional growth within the role, attending workshops and trainings relevant to industry trends.
Order Builder
Coca-Cola Refreshments
2011.07 - 2013.02
- Reduced processing time for orders through efficient organization and prioritization of tasks.
- Optimized warehouse space utilization by arranging products strategically according to their demand patterns.
- Provided excellent customer service when resolving issues or inquiries related to orders, strengthening client relationships.
- Managed multiple tasks simultaneously while ensuring timely completion of orders under tight deadlines.
- Minimized product damage through careful handling and adherence to quality control guidelines during the order building process.
- Improved delivery times with timely communication between departments regarding order status updates.
- Streamlined order building process with the implementation of new picking techniques and technology.
- Supported supply chain efficiency by working closely with procurement teams on inventory forecasting and replenishment needs.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked designated items on shelves, end caps and displays.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Stocker
Mas Club
2010.03 - 2011.03
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Updated merchandise pricing to match new values and special promotional rates.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
- Safely and securely loaded items to prevent damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
- Maintained store assets with effective loss prevention strategies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
Customer Service Trainer
Good Air Conditoner
2009.06 - 2010.03
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Maintained detailed records on individual trainee progress, enabling accurate assessment of overall program success rates over time.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
Education
High school diploma -
Aldine High School
Houston, TX05.2008
Skills
- Warehouse Operations
- Tracking and Unloading (5 years)
- Fork Lift Operation
- Inventory Control
- Shipping & Receiving
- Order Packing & Stocking (10+ years)
- Ministry (10+ years)
- Patrol operations
- Detail Oriented
- Physical Fitness
- Complex Problem-Solving
- Surveillance
- CCTV Monitoring
- Evidence Preservation
- Conflict de-escalation
- Crowd Control
- Public Safety
Certification
Commercial Driver's License (CDL), Class A, 11/01/26, TX
Timeline
Security Officer
St. Moritz Security Services
2024.03 - Current
Security Officer
Houston Tactical Group
2023.11 - Current
Security Officer
Post Oak Hotel
2023.11 - 2024.03
Strike Salesman
Silver Eagle Distributors L.P
2023.01 - 2024.05
Security
McLntyre
2023.01 - 2023.11
Executive Protection Specialist
Secure Pro Security
2021.08 - Current
Driver
Silver Eagle Distributors L.P
2015.08 - 2023.05
Youth Minister
STAR OF HOPE
2014.09 - 2015.08
Order Builder/Forklift
PepsiCo
2013.02 - 2014.05
Order Builder
Coca-Cola Refreshments
2011.07 - 2013.02
Stocker
Mas Club
2010.03 - 2011.03
Customer Service Trainer
Good Air Conditoner
2009.06 - 2010.03
High school diploma -
Aldine High School
Commercial Driver's License (CDL), Class A, 11/01/26, TX
Similar Profiles
Derrick BucknerDerrick Buckner
Security Officer at St. Moritz Security ServicesSecurity Officer at St. Moritz Security Services
Ta-Wayne SteeleTa-Wayne Steele
Armed Security Guard at St. Moritz Security ServicesArmed Security Guard at St. Moritz Security Services
Christopher SmithChristopher Smith
Project Manager/Operations Manager at St. Moritz Security ServicesProject Manager/Operations Manager at St. Moritz Security Services