Demarcus Newby
McDonough,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Staffing Manager
Ignite Industrial Professionals
05.2024 - Current
- Works closely with HR/Operations to ensure hiring needs are understood and develop plans with Ignite to meet client needs.
- Works with client management to proactively develop strategy to ensure staffing needs are met timely Partners with onsite client HR professionals to ensure alignment of initiatives, rewards & recognition activities, compensation, promotions, etc
- Investigates all complaints arising from activities involving IGNITE associates; handles discipline for IGNITE associates. Expected to build solid relationships with the client management teams by interacting all at levels and will designated as the “go-to” expert for temporary staffing-related issues. Spends time understanding specific job functions to facilitate a positive associate onboarding process.
- Act as a liaison between client and recruiting team.
- Maintained open lines of communication between managers and employees for a transparent organizational culture that valued feedback.
- Led quarterly performance reviews, setting attainable goals based on individual strengths and business needs.
- Devised hiring and recruitment policies for [Number]-employee company.
Shipping Coordinator
John Deere
02.2021 - 05.2024
- Increase productivity by 90% by processing truckloads and being a liaison between employees and management
- Establish client-relationship management through sending invoices and ensuring accurate delivery of products
- Expedite workflow by planning operations and developing shipping schedules
- Implement process improvement projects to aid in loading and shipping of freight
- Manage trailer logs and maintain an accurate count of trailers on the yard to ensure safety and productivity
- Regulates audit access to ensure appropriate levels of access are maintained
- Develop partnerships to maintain a workable solution that supports the enterprise
- Develop ad hoc reports and communicate with team members.
- Processed returns from customers in accordance with company policies and procedures.
- Prepared bills of lading for outgoing freight shipments according to established guidelines.
Staffing Performance Manager
Employbridge
10.2017 - 02.2021
- Developed 3-5 groups of high performing employees per year by identifying training needs and creating onboarding materials
- Increased retention rate by 10% through coaching employees and setting personalized performance goals
- Streamlined hiring process through conducting candidate interviews, organizing recruitment efforts, and reviewing resumes and applications
- Minimized risk through filing and processing sensitive information and adhering to state and federal work guidelines
- Recommends solutions for improving Human Resource services, develop procedures, guidelines, and documentation on new processes
- Maintains knowledge of Federal, State, and City related HR laws, policies, and practices to ensure organizational compliance
- Develop reports to ensure compliance with regulatory reporting.
- Conducted regular meetings with employees to discuss performance objectives and expectations.
Customer Service Operations Lead
Geodis
09.2013 - 02.2021
- Slashed workplace incidents by 50% by adhering to company policy and all applicable labor laws
- Maximized productivity by 88% by supporting employees with shipping, receiving, filing, and scanning of goods and product-related materials
- Exceeded customer service standards in external audits through effectively communicating with customers, resolving disputes, and handling inquiries
- Improved organizational operations by coordinating planning of facility
- Served as a subject matter expert.
- Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
- Conducting regular meetings with team members to discuss progress and identify areas for improvement.
- Establishing key performance indicators to track productivity, quality standards.
- Coordinating the recruitment of new personnel as required by business needs.
Education
Bachelor /BA Leadership studies -
Beulah Heights University
Stonecrest, GA05.2025
General Diploma -
Spalding High School
Griffin, GA05.2010
Skills
- English
- Microsoft Suite
- Google Suite
- Excel
- SAP
- Synapse
- Payroll software
- Data entry
- Strategic planning
- Clerical and administrative support
- Employee-relationship management
- Effective problem solving
- Conflict resolution
- Operational management
- Customer service
- Risk mitigation and control
- Onboarding
- Recruitment and staffing
- Benefits Administration
- Retention Strategies
- Background Checks
- Staffing and recruitment
- Interviewing techniques
- HRIS software
- Performance Management
Timeline
Staffing Manager
Ignite Industrial Professionals
05.2024 - Current
Shipping Coordinator
John Deere
02.2021 - 05.2024
Staffing Performance Manager
Employbridge
10.2017 - 02.2021
Customer Service Operations Lead
Geodis
09.2013 - 02.2021
Bachelor /BA Leadership studies -
Beulah Heights University
General Diploma -
Spalding High School
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