DeMarcus Scrubb
Eastpointe
Summary
Detail-oriented professional with strong customer service skills. Experienced in team collaboration and problem-solving, dedicated to enhancing customer experiences and driving team performance.
Overview
8
8
years of professional experience
Work History
geek squad
Best Buy
ATLANTA
01.2026 - Current
- Executed daily tasks with high accuracy and efficiency, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Engaged customers in meaningful conversations using strong interpersonal skills.
candlewood suites
Hospitality Staffing
Lithia Springs
12.2025 - 02.2026
- Proposed innovative strategies to improve team performance and guest satisfaction.
- Welcomed guests and streamlined check-in and check-out processes for enhanced efficiency.
- Handled guest inquiries and resolved issues with professionalism and courtesy.
- Coordinated room assignments and ensured accurate billing for all guests.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Trained new staff on front desk procedures and customer service protocols effectively.
Amazon warehouse
Amazon
Stone Mountain
01.2024 - 02.2026
- Executed daily tasks with accuracy and efficiency to support operational objectives.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing team effectiveness.
- Organized and prioritized tasks to meet service goals and ensure timely delivery.
- Identified needs of customers promptly and efficiently.
Xfinity customer service sales red
Xfinity Comcast
ATLANTA
02.2018 - 03.2022
- Led team of sales representatives to consistently achieve monthly targets, enhancing overall sales performance.
- Collaborated with marketing to develop promotional campaigns that increased customer engagement.
- Analyzed market trends to pinpoint new business opportunities, driving strategic initiatives.
Education
Bachelor of Arts - Computer Science
Albany State University
Albany, GA03-2019
High School Diploma -
Columbia High School
Decatur, GA05-2017
Skills
- Technical support
- Customer service
- Customer engagement
- Technical knowledge
- Problem solving
- Attention to detail
- Task prioritization
- Team collaboration
- Conflict resolution
- Staff training
- Effective communication
- Innovative thinking
- Inventory management
Timeline
geek squad
Best Buy
01.2026 - Current
candlewood suites
Hospitality Staffing
12.2025 - 02.2026
Amazon warehouse
Amazon
01.2024 - 02.2026
Xfinity customer service sales red
Xfinity Comcast
02.2018 - 03.2022
Bachelor of Arts - Computer Science
Albany State University
High School Diploma -
Columbia High School