DeMarcus Smith
Dallas
Summary
Highly observant and dependable Security Officer with a proven track record of maintaining safety and order across residential and commercial properties. Experienced in access control, CCTV monitoring, conflict resolution, and incident documentation. Known for resolving challenges such as homeless loitering through proactive engagement and collaboration with local authorities. Committed to upholding high standards of professionalism, visibility, and customer service while ensuring a secure environment for all clients and stakeholders.
Overview
16
16
years of professional experience
Work History
Security Officer
Iidon Security Associates
03.2025 - Current
- Monitor and control access to commercial and residential properties, ensuring only authorized individuals are permitted entry.
- Responded promptly to security incidents, providing detailed reports for management review.
- Resolved ongoing homeless loitering issues through consistent patrol presence, professional engagement, and coordination with the local authorities.
- Developed and implemented security policies that increased operational efficiency across multiple sites.
- Analyzed incident reports to identify trends, proposing strategic improvements for future risk mitigation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operate and review CCTV systems to identify and report safety or security concerns in real time.
- Collaborate with property management, maintenance staff, and law enforcement to support emergency responses and ongoing safety initiatives.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Uphold standards of professionalism by providing excellent customer service and maintaining a visible and courteous security presence.
Store Manager
CVS Pharmacy Inc.
07.2018 - Current
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Increased profits 6% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
- Hired, trained and managed team of [8] associates, including evaluating performance and enforcing disciplinary actions
- Updated store pricing, signage and merchandising based on current promotions
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Met budget targets by controlling expenses and eliminating wasteful behaviors
- Assessed, optimized and elevated operations to target current and expected demands
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Processed shipments and maintained stock shelf organization
- Secured store perimeter and enforced procedures to minimize losses and protect store assets
- Collaborated with pharmacy manager to recruit and develop personnel and cultivate top performance
- Completed series of training sessions to advance from Assistant Manager to Store Manager
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning
- Coached and empowered employees by creating and sharing motivational vision plans
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Trained twelve employees in inventory practices, POS systems and product knowledge, contributing to 20% increase in customer satisfaction ratings
- Conducted yearly performance reviews to organize training and development for staff
- Created attractive store displays to generate customer interest and boost sales
- Addressed customer inquiries and resolved complaints
- Trained twelve person staff to deliver outstanding customer service and assistance
- Kept accounts current and funds deposited to keep on-site cash low
- Greeted and assisted all customers daily in high-traffic retailer
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
Assistant Manager
CVS Pharmacy
05.2016 - 03.2018
Shift Supervisor
CVS Pharmacy
06.2011 - 05.2016
Cashier
CVS Pharmacy
08.2009 - 05.2011
Education
High School Diploma -
North Dallas High School
Dallas, TXSkills
- Employee training
- Store opening and closing procedures
- Project management
- Employee supervision and motivation
- Operational budgeting
- Store operations oversight
- Program implementation
- Team leadership
- Root cause analysis
- Flexible schedule
- Inventory control
- Risk management
- Customer Service
- Process improvements
- Administrative support
- Outstanding communication skills
- Retail inventory management
- Accurate cash handling
- Sales professional
- Scheduling master
- MS Office proficient
- Team-oriented
- Reliable
- Report writing
- Incident reporting
- Security guard license
- CCTV surveillance
- Emergency response
- Access control
- Patrol operations
- Visitor tracking
- Document management
Timeline
Security Officer
Iidon Security Associates
03.2025 - Current
Store Manager
CVS Pharmacy Inc.
07.2018 - Current
Assistant Manager
CVS Pharmacy
05.2016 - 03.2018
Shift Supervisor
CVS Pharmacy
06.2011 - 05.2016
Cashier
CVS Pharmacy
08.2009 - 05.2011
High School Diploma -
North Dallas High School
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