Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Open To Work
Hi, I’m

Demarcus White

Portland,OR
Demarcus White

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeProduction SupervisorSales ExecutiveManufacturing Production Associate

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridOn-Site
Location: Portland, OR, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CultureWork from home option

Summary

Professional with expertise in customer service and community development. Developed engagement strategies that increased visitor satisfaction and improved local environments. Proven ability to enhance customer satisfaction ratings by over 20% through strong relationship-building and teamwork. Committed to maintaining ethical practices and a welcoming atmosphere in all interactions.

Overview

6
years of professional experience
2
Certifications

Work History

Urban Alchemy
Portland

Practioner
06.2024 - 04.2025

Job overview

  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

AutoZone
Portland

Autozoner
10.2023 - 03.2024

Job overview

  • Utilized comprehensive product knowledge to assist customers effectively
  • Delivered exceptional customer service, enhancing customer satisfaction
  • Identified upselling and cross-selling opportunities to improve customer experience
  • Implemented strategies to improve overall customer satisfaction ratings by at least 20%
  • Built strong relationships with customers through effective communication and personalized interactions
  • Achieved monthly targets for average handle time (AHT) while maintaining quality standards for each interaction with customers

Wendy's
Portland

Crew Trainer
11.2022 - 02.2024

Job overview

  • Conducted engaging training sessions on product knowledge, sales techniques, and customer service to enhance employee capabilities
  • Utilized varied instructional methods, including presentations, demonstrations, and hands-on activities, to maximize trainee engagement and understanding
  • Evaluated trainee performance through assessments and provided constructive feedback to facilitate skill development
  • Coached employees one-on-one to address specific skill gaps identified during training, fostering targeted skill development

Taco Bell
Portland

Crew
05.2022 - 09.2022

Job overview

  • Thrived in high-pressure environment, ensuring timely service during peak hours
  • Trained new employees on store procedures and customer service standards
  • Helped customers with orders
  • Communicated with customers
  • Prepared food items according to recipes
  • Maintained store cleanliness through regular sweeping and mopping to create a welcoming atmosphere
  • Maintained a positive attitude

Brosnan Risk Consultants
Portland

Unarmed Security Officer
12.2021 - 05.2022

Job overview

  • Maintained safety and security at Walmart shopping centers
  • Documented suspicious activity reports to enhance security awareness
  • Screened items to prevent prohibited items from entering Walmart
  • Implemented and enforced security rules to uphold compliance
  • Effectively communicated pertinent information to customers and staff

UPS
Fulton County

Package Handler (Seasonal)
11.2020 - 02.2021

Job overview

  • Operated packaging machinery, including shrink wrap machines and pallet jacks, ensuring smooth and efficient packaging process
  • Maintained clean and organized work area, enhancing safety and operational efficiency
  • Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
  • Inspected products for defects or damages, ensuring quality and readiness for packaging.
  • Utilized computer systems to generate shipping labels and track inventory levels throughout the packaging process

Chicken Salad Chick
Buckhead

Team Member
05.2020 - 10.2020

Job overview

  • Offer every guest, on every visit, a superb experience that creates a lasting memory. Greet every guest to welcome them to our restaurant!
  • Collaborated with team members to streamline workflow and improve overall efficiency.
  • Maintain a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards
  • Monitored quality, safety, and appearance of products and ingredients to ensure compliance with CSC standards.
  • Completed assigned tasks thoroughly and efficiently to maintain high CSC standards.
  • Report problems (faulty equipment, product shortages, etc.) to management promptly
  • Completed related duties as designated by management

Honey Baked Ham Co. LLC
Tucker

Seasonal Yearly Associate
07.2020 - 08.2020

Job overview

  • Assisted phone, catering, in-store lunch, and retail customers, delivering friendly and attentive service while responding positively to requests and comments.
  • Demonstrated product knowledge and articulated features and benefits, facilitating add-on sales through effective suggestion selling.
  • Assist with food preparation, including lunch, catering and retail ham and turkey.
  • Maintain store cleanliness and merchandising standards.
  • Took initiative to maintain productivity throughout shifts and managed responsibilities within control.
  • Consistently follow all processes and procedures and comply with company standards in all areas, from service to food preparation and control. Adhere to our safety, security and respectful workplace policies and procedures.

Starbucks Coffee Company
Macon

Starbucks Barista
06.2019 - 01.2020

Job overview

  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Education

GED.com
Remote

GED
08-2023

Skills

  • Customer support
  • Client engagement
  • Regulatory compliance
  • Distribution operations
  • Inventory management
  • Financial transactions
  • Equipment maintenance
  • Sanitation practices
  • Problem-solving techniques
  • Time management
  • Communication
  • Negotiation skills
  • Typing proficiency

Certification

• Food Handler Certification
• Guard Card

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

English
Proficient (C2)
C2

Timeline

Practioner

Urban Alchemy
06.2024 - 04.2025

Autozoner

AutoZone
10.2023 - 03.2024

Crew Trainer

Wendy's
11.2022 - 02.2024

Crew

Taco Bell
05.2022 - 09.2022

Unarmed Security Officer

Brosnan Risk Consultants
12.2021 - 05.2022

Package Handler (Seasonal)

UPS
11.2020 - 02.2021

Seasonal Yearly Associate

Honey Baked Ham Co. LLC
07.2020 - 08.2020

Team Member

Chicken Salad Chick
05.2020 - 10.2020

Starbucks Barista

Starbucks Coffee Company
06.2019 - 01.2020

GED.com

GED

Similar Profiles

CREATE PROFILE
Demarcus White