Demari Garcia
Lancaster,PA
Summary
To obtain the desired position, where I can apply more than 14 years of versatile professional office, HR, and Management skills including but not limited to exceptional customer service, problem solving, data entry, and organizational skills. Additionally I exhibit consistent professionalism with a friendly and accommodating demeanor acting as a inter-departmental and external liaison for my customer base.
Overview
8
8
years of professional experience
Work History
Logistics and Purchasing Manager
Atlas Molding
Leola, PA
05.2021 - Current
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Managed monthly freight cost reporting processes.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Sourced vendors, built relationships and negotiated prices.
- Implemented policies to reduce cost and eliminate waste.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Vendor Relations Manager
Warren Installations
Lancaster, PA
11.2020 - 04.2021
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Collected, arranged and input information into database system.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained and updated all the Vendor's Insurance and W-9 documents for a 500+ Vendor Network
- Recruit Technicians from all over the U.S. and Canada.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
HR/Distribution Supervisor
Flexsteel Industries Inc.
Lancaster, PA
08.2019 - 04.2020
- Interact with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Line up, build, and process loads for our drivers and common carriers
- Provide a workplace free from serious recognized hazards and comply with standards, rules and regulations issued under OSH Act
- Monitor customer orders to make sure they are being shipped in a reasonable time frame
- Handled employee relations, payroll, benefits, and training. Also conducted employee reviews and disciplinary action when needed
- Assist in directing warehouse crew on daily duties
- Recruited all new team members as positions became available
- Checking Container, crossdock, and interchange paperwork to ensure all pieces unloaded were scanned into our stock and zoned
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives
- Divided and categorized cargo received and redirected shipments in response to customer requests
- Increased client retention by providing superior customer service
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications
- Organized financial reporting, scheduling and inventory systems to enhance productivity
Recruiter/ Site Manager
Chartwell Staffing Solutions
Lancaster, PA
04.2018 - 01.2019
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Scheduled interviews with potential hires
- Coordinated incoming job requisitions and applications
- Organized new employee orientation schedules for all new hires
- Hired employees and initiated the new hire paperwork process
- Operated and maintained applicant tracking and candidate management systems
- Managed over 100+ employees at Urban Outfitters Job Site
- Developed and administered employment policies to guarantee consistent, fair and legal treatment of employees
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Customer Service Representative/Account Manager
Armstrong Flooring Inc.
Lancaster, PA
01.2013 - 02.2018
- Answered an average of 70 calls per day by addressing customer inquiries, solving problems and providing new product information
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Proficient in Microsoft Word, Microsoft Excel, and Microsoft Office
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Education
High School Diploma - undefined
J. P. McCaskey High School
Lancaster, PA2011
Skills
- Multilingual in English and Spanish
- Detail-oriented
- Analytical
- Excellent time management skills
- Logistics
- Experienced with SAP, AS400, Salesforce, and Kronos
- Management
- Exceptional communication skills
- Creative problem solver
- International sales and shipping
- MS Windows proficient
- Training and development
- Experience with ATS and CRM
- Safety and compliance
- Issue resolution
Timeline
Logistics and Purchasing Manager
Atlas Molding
05.2021 - Current
Vendor Relations Manager
Warren Installations
11.2020 - 04.2021
HR/Distribution Supervisor
Flexsteel Industries Inc.
08.2019 - 04.2020
Recruiter/ Site Manager
Chartwell Staffing Solutions
04.2018 - 01.2019
Customer Service Representative/Account Manager
Armstrong Flooring Inc.
01.2013 - 02.2018
High School Diploma - undefined
J. P. McCaskey High School
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